TANISHA PRAKASH
Pune
Summary
Operations professional with a background in travel coordination and client management. Skilled in streamlining processes, managing logistics, and ensuring compliance with company policies. Proven ability to handle complex scheduling, vendor relations, and customer support, while maintaining budget controls and operational efficiency. Adept at problem-solving, managing cross-functional communication, and delivering high-quality service to a diverse clientele. Continuously committed to staying updated on industry trends to optimize performance and enhance client experiences.
Overview
3
3
years of professional experience
Work History
Trip Coordinator
Offbeat Tracks
Pune
10.2024 - 03.2025
- Maintained relationships with travel partners and vendors.
- Delivered exemplary customer service to new and existing clients, fostering lasting relationships, and securing new travel assignments.
- Handled travel arrangements for groups, couples, executives, and special needs clients.
- Developed comprehensive itineraries for groups of up to 25 people, including detailed daily agendas and activity schedules.
- Coordinated ground transportation to and from accommodations for clients.
- Organized necessary travel documents, such as visas, passports, immunizations, and other related paperwork.
- Ensured compliance with company policies regarding safety protocols for international travel.
- Maintained accurate records of expenses incurred during trips to stay within budget limits set by clients.
- Compiled detailed reports after each trip, highlighting areas for improvement.
- Managed customer inquiries via phone, email, and social media regarding various aspects of the trip planning process.
- Responded promptly and professionally to customer complaints, resolving issues related to service quality, or unsatisfactory experiences.
- Prepared travel presentations using Travefy, outlining key points for upcoming trips.
- Researched local attractions, restaurants, and cultural events to enhance clients’ travel experiences.
Solution Specialist
Billion Base Camp
Pune
03.2024 - 09.2024
- Generated appointments through cold calling and email marketing.
- Performed daily market research to identify and extract cold leads.
- Made 50 to 80 cold calls per day to book meeting slots for Account Managers.
- I sent 25-30 cold emails daily to prospective leads and followed up on previous conversations.
- Achieved monthly targets of 20 booked meetings and seven billable meetings.
- Utilized tools such as LinkedIn Sales Navigator.
- Provided efficient customer service to over 100 clients weekly, and assisted in all aspects of product offerings and services.
- I have suggested suitable products to the client that meet their requirements.
Sr. Sales Executive
Bluestone Jewellery
Pune
07.2022 - 01.2024
- Conducted sales activities for India's finest online and offline jewellery store
- Consistently achieved and exceeded monthly sales targets
- Maintained strong client relationships and successfully converted prospects into loyal customers
- Monitored sales activities to ensure exceptional customer service and quality products
- Accurately reconciled cash receipts and provided various customer services
- Involved in inventory management to maintain adequate stock levels
Education
B.Des - Design
School of Fashion Technology
Pune07-2022
Skills
- B2B Sales
- Excellent communication
- Relationship management
- Organizational skills
- Detail-oriented
- Client retention strategies
- Appointment Generation
- Critical Thinking
- Customer Relations
- Market Research
- Pipeline management
- Client servicing
Timeline
Trip Coordinator
Offbeat Tracks
10.2024 - 03.2025
Solution Specialist
Billion Base Camp
03.2024 - 09.2024
Sr. Sales Executive
Bluestone Jewellery
07.2022 - 01.2024
B.Des - Design
School of Fashion Technology
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