Tanisha Singh

• Directed end-to-end business operations, working closely with the Founder on procurement, supply chain, logistics, financial oversight, and sales support.
• Managed international shipments (FCL, LCL, inland trucking) including customs clearance, documentation, and coordination with freight forwarders, brokers, and logistics partners.
• Oversaw supplier communication (stock updates, substitutions, SKUs, price changes, ETAs, discontinuations) and executed vendor and pricing comparisons, applying markups and creating critical business reports.
• Streamlined order lifecycle from confirmation to delivery: coordinated with warehouses on palletization, labeling, packing slips, and container loading/unloading; liaised directly with drivers to prioritize urgent shipments; and ensured accuracy in order segregation.
• Handled accounts receivable and payable, followed up with customers on payments, resolved post-delivery issues (claims, credit notes, customer escalations), and maintained real-time AR/AP visibility.
• Generated monthly sales and expense reports in QuickBooks and Excel; leveraged advanced Excel for complex data analysis and reporting.
• Created SOPs, trained junior team members, and acted as primary decision maker in the Founder’s absence, ensuring continuity of operations.
• Utilized multiple tools including Zoho CRM, QuickBooks, PortPro, Excel, terminal websites, and various logistics platforms to enhance daily operations.

Key Achievements

• Improved operational efficiency by optimizing shipment coordination and vendor management.
• Enhanced financial accuracy with structured AR/AP tracking and automated reporting.
• Strengthened cross-border logistics processes, ensuring on-time deliveries and reducing errors in documentation and warehouse operations.

• Managed end-to-end vendor operations, coordinating between vendors, suppliers, warehouses, and customers to ensure smooth order execution.
• Supported logistics and billing cycles by creating and managing purchase orders, invoices, accounts receivable (AR), accounts payable (AP), and payment processing for both customers and vendors.
• Oversaw logistics and customs documentation across international shipments, ensuring compliance, timely clearance, and error-free processing.
• Delivered post-order support, including handling customer queries, processing credits/returns, and resolving shipment-related issues.
• Partnered with internal and external stakeholders to ensure seamless supply chain visibility and accurate reporting.
• Supported customers with international shipment queries, acting as the primary liaison for logistics, customs, and delivery updates.

Key Achievements

• Increased customer satisfaction and retention by streamlining support processes and enhancing query resolution efficiency.
• Improved financial accuracy in billing and AR/AP management through structured reporting and reconciliation.
• Strengthened cross-functional collaboration by bridging operations between vendors, suppliers, and logistics partners.

• Served as the primary client liaison, ensuring compliance with transportation safety regulations (DOT, MTO, NSC, CVOR, US DOT) and supporting clients with end-to-end logistics documentation and audits.
• Coordinated with drivers, carriers, and dispatch teams to maintain accurate driver/vehicle maintenance files, electronic logbooks, and safety records, ensuring full regulatory compliance.
• Managed incident and accident investigations, collaborated with auditors, and supported mock audits, gap analysis, and drug/alcohol testing programs.
• Oversaw customer accounts: created and maintained company safety policies, training manuals, and compliance-related SOPs while ensuring timely AR/AP cycles, invoicing, and credit handling.
• Supported clients with audit representation (Alberta Transportation, DOT, MTO, insurance, facility, NSC, NCCR, and verification audits) and provided post-audit support to resolve findings.
• Delivered log book audit training and guided clients through electronic logbook implementation and data analysis, improving operational efficiency.
• Partnered with warehouse and logistics teams to ensure compliance alignment in shipment handling, customs documentation, and order processing.

Key Achievements

• Successfully supported clients in passing multiple transportation compliance audits, reducing risks and fines.
• Strengthened dispatch and logistics operations by aligning regulatory compliance with day-to-day scheduling and shipment monitoring.
• Enhanced client relationships by providing end-to-end support on compliance, billing, and logistics queries, improving satisfaction and retention.