Tanisha Tyagi
Gurgaon
Summary
Dynamic Customer Success Manager with a proven track record at PeopleStrong, enhancing client satisfaction and driving a $500k revenue increase through strategic upselling. Expert in CRM software and adept at cross-functional collaboration, I excel in data analysis and fostering strong customer relationships. My proactive approach and problem-solving skills ensure high customer retention and success metrics.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Success Manager
PeopleStrong
04.2023 - Current
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
- Facilitated cross-departmental workshops with sales and engineering staff aimed at aligning goals around upselling opportunities, generating an additional $500k revenue stream over eight months via targeted marketing strategies outlined throughout collaboration efforts.
- Developed a comprehensive tracking system for feature requests based on direct feedback from clients; collaborated closely across functions to address the top three areas causing delays in implementation.
Customer Success Intern
Riyft
10.2022 - 04.2023
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Generated reports detailing findings and recommendations.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Increased the company sales and product usage by 30%
Education
Bachelor of Technology - Computer Science
Gautam Buddha University
Greater Noida, India04-2023
Skills
- Core Skills - Customer Relationship Management (CRM) Software Proficiency (Salesforce, HubSpot, Zendesk, Pipedrive, etc), Communication & Interpersonal Skills, Project Management, Data Analysis & Reporting, Customer Onboarding, Customer Retention and Customer Support
- Product Knowledge - Deep understanding of the company's products/services and their value proposition, Problem-Solving, Account Management
- Technical Skills - Data Analysis Tools (Excel, SQL, Tableau, Power BI, others depending on the role's specific needs), Automation Tools (Zapier, IFTTT for automating tasks and improving efficiency) and Customer Support Ticketing Systems (Zendesk, Help Scout, Freshdesk, Zoho, etc)
- Soft Skills - Proactive & Solution-Oriented, Adaptability & Flexibility, Teamwork & Collaboration, Time Management & Organisation, Customer Focus and Mentorship/Team Management
Certification
- Certified Customer Success Manager (CCSM) by SuccessCOACHING
- Certified Customer Success Specialist by CustomerSuccessU USA
- Microsoft Power BI Data Analyst by Cousera/Microsoft
- Microsoft Advanced Excel by Coursera/Microsoft
- Google Project Management Certification by Coursera/Google
Languages
Hindi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
German
Upper intermediate (B2)
Timeline
Customer Success Manager
PeopleStrong
04.2023 - Current
Customer Success Intern
Riyft
10.2022 - 04.2023
- Certified Customer Success Manager (CCSM) by SuccessCOACHING
- Certified Customer Success Specialist by CustomerSuccessU USA
- Microsoft Power BI Data Analyst by Cousera/Microsoft
- Microsoft Advanced Excel by Coursera/Microsoft
- Google Project Management Certification by Coursera/Google
Bachelor of Technology - Computer Science
Gautam Buddha University
Similar Profiles
Sushant SharmaSushant Sharma
Lead - Demand Generation at PeopleStrongLead - Demand Generation at PeopleStrong
Nishant AhujaNishant Ahuja
Service Delivery Leader - Consulting at PeopleStrongService Delivery Leader - Consulting at PeopleStrong
Kunal SinghKunal Singh
Engineering Manager at PeopleStrongEngineering Manager at PeopleStrong