Tanishk
Uttam Nagar
Summary
Senior analyst with R1 RCM specializing in healthcare revenue cycle management. Expertise in advanced Excel for data analysis and a strong focus on customer service. Mentored junior analysts to improve team performance and implemented quality control measures to enhance reporting standards.
Overview
4
4
years of professional experience
Work History
Senior Analyst
R1 RCM
06.2024 - Current
- Supported healthcare revenue cycle operations, enhancing efficiency and accuracy.
- Assisted patients and providers with billing and insurance inquiries, resolving issues promptly.
- Managed complaints through clear communication and effective problem-solving, improving customer satisfaction.
- Utilized advanced Excel functions to manipulate large datasets for insightful reporting.
- Implemented quality control measures for analytical processes, maintaining high standards.
- Mentored junior analysts, providing guidance and support to foster professional development.
Volunteer - English Coordinator
Bari English Academy
04.2023 - 11.2023
- Delivered English classes and supported lesson planning to enhance student engagement.
- Coordinated student progress and provided individualized assistance to foster academic growth.
- Collaborated with teachers to understand and improve classroom conditions.
- Collaborated with parents and staff to address behavioral and learning issues through proactive strategies.
Customer Support Executive
SBI Card
01.2022 - 01.2023
- Handled inbound/outbound calls for credit card queries, ensuring customer satisfaction and timely responses.
- Assisted with billing, activation, and issue resolution, facilitating smooth customer experiences.
Education
Bachelor of Arts (B.A.) -
Delhi University
01-2024
High School -
CBSE
01-2021
Secondary School -
CBSE
01-2018
Skills
- Strong customer service skills
- Service-Based Selling, Telesales
- Complaint resolution
- Product knowledge
- Strong MS Excel, PowerPoint, and Word
- Communication and interpersonal skills
- Team collaboration
- Time management
- Complaint resolution
- Communication skills
- Billing support
- Revenue cycle management
- Junior analyst mentorship
- Quality control implementation
Languages
- Hindi
- English
Timeline
Senior Analyst
R1 RCM
06.2024 - Current
Volunteer - English Coordinator
Bari English Academy
04.2023 - 11.2023
Customer Support Executive
SBI Card
01.2022 - 01.2023
Bachelor of Arts (B.A.) -
Delhi University
High School -
CBSE
Secondary School -
CBSE