Tanishq Dashoni

● Drive end-to-end sales cycles for mid-market and enterprise clients across multiple industries.
● Setting up meetings and consulting with C level executives to identify any business pain points and position Werq Labs range of services as a solution
● Collaborate with marketing and product teams to provide feedback from prospects and improve services
● Specialize in B2B SaaS, with a focus on reducing cost, improving quality of code , and enabling data-driven decisions.

● Monitored applicant tracking system actions to support hiring deadlines and streamline candidate experiences.
● Conducted Job searches for clients providing them with suitable job opportunities
● Managed candidate activity within Applicant Tracking System (ATS).
● Monitored post-placement progress by conducting follow-up meetings with employers and providing additional resources when needed.
● Facilitated training activities such as mock interviews or soft skills development sessions.

Responsible for pre- and post-installation customer service including technical, billing, complaints queries, and sales as well
● Adjusted bills and refunded money to resolve customer's service or billing complaints
● Achieved an average of 7.9 CSAT and 51% NPS with my compassionate and empathetic approach
● Contacted customers about potential service upgrades , new services and additional benefits
● Exceeded personal sales goals by averaging more than 20% sales conversion

● Handled Customer Resource Management (CRM Tool)
● Responsible for Technical Support and resolving customer complaints/ queries over the phone
● Providing Customer relevant Product and Service information
● Updated and maintained databases with current information
● Strengthened customer retention by informing the benefits and helping them with discounts if required