Summary
Overview
Work History
Education
Skills
Websites
Hobbies and Interests
Training
Timeline
Generic
Tanishq Goyal

Tanishq Goyal

Indore

Summary

Versatile Assistant Front Desk Manager with background in hospitality management. Experience includes overseeing front office operations, guest relations and team supervision. Strengths include solid communication skills, problem-solving ability and commitment to customer service excellence. Noteworthy contributions in improving operational efficiency and enhancing guest satisfaction at previous roles.

Overview

7
7
years of professional experience

Work History

Asst. Front Desk Manager

Marriott
Surat
10.2023 - Current
  • Identify issues, analyzed information and provided solutions to problems
  • Skilled at working independently and collaboratively in a team environment
  • Ensuring Elite guests special arrangements
  • Take immediate action to address complaints with thorough investigation
  • Create weekly/monthly shift schedules and leave management.
  • Greeted and welcomed guests to the front desk.
  • Responsible for training new employees on proper front desk operations and procedures.

Front Office Executive

Marriott Suites
Pune
09.2022 - 10.2023
  • Developed strong organizational and communication skills
  • Applied effective time management skills to meet deadlines
  • Worked flexible hours across night, weekend and holiday shifts
  • Prepared weekly employee work schedules to meet operational needs.

Front Office Executive

Fairfield By Marriott
Indore
08.2021 - 09.2022
  • Call Handling with proper order taking
  • Handling GXP Chats
  • Proved successful working within tight deadlines and a fast-paced environment.

Front Office Associate (AYS and Desk)

Fairfield by Marriott
Indore
11.2018 - 08.2021
  • Processed and prepared documents of guests
  • Reviewed files, records and other documents to obtain information and respond to requests.

On-Job Trainee

Fairfield by Marriot
Indore
12.2017 - 04.2018
  • Worked well in a team setting, providing support and guidance
  • Luggage handling
  • Maintaining customer documents.

Education

BBA - Hotel Management

Sardar Patel University
Anand, Gujrat
06-2018

Senior Secondary - Ecommerce

National Public School
Indore
03-2016

Skills

  • Maintaining office records
  • Identify issues, analyzed information and provided solutions to problems
  • Skilled at working independently and collaboratively in a team environment
  • Ensuring Elite guests special arrangements
  • Take immediate action to address complaints with thorough investigation
  • Create weekly/monthly shift schedules and leave management
  • Developed strong organizational
  • Worked flexible hours across night, weekend and holiday shifts
  • Prepared weekly employee work schedules to meet operational needs
  • Responsible for Creating guest database
  • Handling guest accounts and ensuring guest satisfaction
  • Reviewed files, records and other documents to obtain information and respond to requests
  • Handling GXP Chats
  • Worked well in a team setting, providing support and guidance
  • Luggage handling
  • Maintaining customer documents

Hobbies and Interests

  • Travelling
  • Exploring food places
  • Watching web-series

Training

  • LE PALMISTE RESORT & SPA, MAURITIUS

Timeline

Asst. Front Desk Manager

Marriott
10.2023 - Current

Front Office Executive

Marriott Suites
09.2022 - 10.2023

Front Office Executive

Fairfield By Marriott
08.2021 - 09.2022

Front Office Associate (AYS and Desk)

Fairfield by Marriott
11.2018 - 08.2021

On-Job Trainee

Fairfield by Marriot
12.2017 - 04.2018

BBA - Hotel Management

Sardar Patel University

Senior Secondary - Ecommerce

National Public School

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Tanishq Goyal