Taniya Bhatt
Gurugram
Summary
Motivated professional seeking a full-time role that offers meaningful challenges and opportunities for growth, leveraging strong interpersonal skills, time management, and creative problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Senior Associate, Traveler Service Escalations
Expedia Group
04.2025 - Current
- Act as a Subject Matter Expert (SME) to assist and guide the team on complex queries and processes.
- Provide floor support and real-time solutions to team members as needed.
- Take ownership of high-impact customer concerns while ensuring adherence to company policies and quality standards.
- Support the team during peak hours and act as a bridge between agents and leadership.
Travel Service Associate, Escalations
Expedia Group
Gurugram
06.2022 - 03.2025
- Processed exchanges and service requests to resolve complex customer issues efficiently.
- Handled high-volume supervisor calls to address and resolve escalations with professionalism.
- Provided guidance through effective coordination of projects and tasks, applying principles of Customer Experience Management across Expedia operations and partner networks.
- Maintained the highest standards of service by offering continuous support and leadership to ensure team success.
- Utilized internal tools to identify and validate technical errors, resolving high-level escalations promptly.
Operations Coordinator
BAMKO
Dehradun, Uttarakhand
09.2021 - 04.2022
- At BAMKO we meet client requirements by providing promotional products with unique customer branding, design, sourcing and marketing solutions. Also, I developed certain new skills, such as keeping track of all logistics processes and inventories.
Process Associate
IGT Solutions
Gurugram, India
12.2018 - 09.2021
- With IGT Solutions, I was working for an International Travel Process i.e. Expedia, where my job responsibilities involved resolving customer complaints, providing fast and accurate response to the client. Working extensively with different hotels and airlines to meet the client requirements and provide smooth experience.
- Also in that time I was able to master service and sales systems to maximize productivity and profitability. I am proficient with SABRE, AMADEUS and FARELOGIX.
Education
Bachelor of Arts - undefined
IGNOU
Noida, Uttar Pradesh01.2022
High School diploma - undefined
Scholars home
Dehradun, Uttarakhand01.2017
Skills
- Customer service focused
- Extensive GDS knowledge
- Problem-solving
- Communication skills
Timeline
Senior Associate, Traveler Service Escalations
Expedia Group
04.2025 - Current
Travel Service Associate, Escalations
Expedia Group
06.2022 - 03.2025
Operations Coordinator
BAMKO
09.2021 - 04.2022
Process Associate
IGT Solutions
12.2018 - 09.2021
Bachelor of Arts - undefined
IGNOU
High School diploma - undefined
Scholars home