Taniya Malhotra

Managing and supervising end to end operations with client satisfaction and operational excellence being the principal objective.

• Allocated resources to planned programs according to business objectives.
• Managed employee-related issues encompassing labor, turnover and diversity.
• Oversaw staff and sub-contractor performance review assessments.
• Oversaw workforce management planning, volume predictions and capacity planning.

• Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies along with resource planning and scheduling
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.

• Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
• Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.

• Increased company profits through performance optimization strategies and efficiency improvements.
• Improved employee satisfaction rating by realigning and enforcing policies.
• Tended to urgent correspondence to facilitate communication or resolution.