Tanmay Bose
Jalpaiguri
Summary
- Experienced professional with 9+ years of expertise in Depot and Warehouse Operations within the beverage and logistics sector.
- Proven ability in inventory management, audit coordination, and excise compliance with a strong focus on accuracy and accountability.
- Skilled in team leadership, managing 8 supervisors and 60+ laborers across multiple godowns to ensure smooth daily operations.
- Hands-on experience in transportation logistics, including vehicle scheduling, loading/unloading, and stock dispatch.
- Proficient in MS Excel and WB Excise Portal for reporting, documentation, and compliance activities.
- Strong interpersonal skills with the ability to coordinate effectively with Excise departments, retailers, and internal teams.
- Recognized for maintaining operational efficiency, discipline, and compliance under pressure.
- Available for immediate joining and open to relocation anywhere in India.
Overview
17
17
years of professional experience
Work History
Logestic and Supply Manager
Sapphire Paper Mills private ltd
Fulbari (Jalpaiguri)WB
01.2026 - Current
- Managed supply chain operations for raw materials and finished products.
- Coordinated with vendors to ensure timely delivery of supplies.
- Developed inventory management strategies to optimize stock levels.
Depot / Warehouse Manager
Mohan Brothers (Drinks) Private Limited
04.2016 - 11.2025
- Managed warehouse operations, including daily stock tracking, inventory reconciliation, and material handling.
- Oversaw the entire godown, supervising 3 supervisors and 20 laborers, ensuring accurate stock management and smooth day-to-day operations.
- Promoted to manage the entire depot, leading 8 supervisors and 60 laborers across 3 godowns.
- Handled all aspects of depot management - including inventory control, monthly audits, documentation, and compliance.
- Coordinated and maintained strong working relationships with the Excise Department, internal teams, and key stakeholders such as retailers.
- Supervised transportation logistics, ensuring timely loading and unloading of products.
- Ensured operational excellence and regulatory compliance by effectively managing manpower, audit processes, and communication channels.
- Proven ability to manage end-to-end depot functions independently and maintain uninterrupted operations.
Technical Trainer
IIIM Ltd.
06.2014 - 03.2016
- Conducted training programs under Government of West Bengal and Government of India initiatives, focusing on community and skill development.
- Successfully delivered projects under the ST & SC Development Department and the Ministry of Minority Affairs.
- Facilitated entrepreneurship and employability training for women and underprivileged groups, promoting self-reliance and skill advancement.
- Designed and implemented training modules, assessments, and progress reports tailored to program objectives.
- Recognized for strong communication, mentorship, and commitment to empowering participants through structured learning.
Store Manager
Esser Group
03.2013 - 03.2014
- Managed overall store operations, including sales performance, inventory control, and customer service.
- Led a team of 5 sales executives, ensuring smooth day-to-day operations and achievement of individual and team sales targets.
- Monitored daily stock levels, product availability, and visual merchandising to optimize sales and customer satisfaction.
- Prepared and submitted daily performance and sales reports to the Regional Manager.
- Ensured compliance with company policies, maintained store discipline, and implemented promotional strategies to boost revenue.
- Recognized for delivering consistent results and maintaining a high standard of customer experience.
Quality Analyst
Xplortec Services Pvt. Ltd
04.2012 - 03.2013
- Worked as part of a 10-member Quality Analysis team for an international US-based BPO process.
- Conducted call quality evaluations to ensure adherence to client standards, accuracy, and customer satisfaction.
- Provided feedback and performance insights to agents to improve call handling and process compliance.
- Maintained detailed quality reports and performance metrics for management review.
- Utilized the CISCO portal for daily data entry, reporting, and quality tracking.
- Ensured consistent delivery of high-quality service through attention to detail and strong analytical skills.
Customer Service Associate
Wipro BPO
03.2009 - 05.2012
- Provided customer support to US and UK clients through inbound and outbound calls, ensuring high levels of satisfaction and issue resolution.
- Handled technical and product-related queries with accuracy and professionalism across multiple shifts (day and night).
- Assisted in training new team members on product knowledge, call handling, and process guidelines.
- Performed quality checks on team calls to maintain compliance with company standards and enhance overall performance.
- Prepared and sent daily operational and performance reports to clients and internal management.
- Utilized company CRM and portal systems for data entry, call tracking, and performance documentation.
- Consistently appreciated for strong communication skills, adaptability, and teamwork in a fast-paced BPO environment.
Education
BCA -
Sikkim Manipal University
Skills
- Microsoft Excel
- Microsoft Office Suite
- Portal Operations
- CISCO Portal
- BPO Tools & Systems Basic
- Computer Applications
- Email Communication
- Phone Communication
- Leadership
- Communication
- Problem Solving
- Time Management
- Adaptability
- Customer Focus
- Inventory Management
- Audit & Compliance
- Logistics Operations
- Team Leadership
- Stakeholder Relations
- Data Management
Personal Information
Date of Birth: 08/13/85
Languages
- Hindi
- Bengali
- English
- Hindi
- Bengali
Key Career Achievements
- Promoted to Depot Manager at Mohon Brothers, leading 8 supervisors and 60+ staff across 3 godowns.
- Ensured 100% audit and excise compliance, earning recognition from management and authorities.
- Streamlined logistics and stock control, improving dispatch accuracy and efficiency.
- Delivered government training projects for women and minority skill development.
- Consistently recognized for leadership, teamwork, and customer service excellence across roles.
Timeline
Logestic and Supply Manager
Sapphire Paper Mills private ltd
01.2026 - Current
Depot / Warehouse Manager
Mohan Brothers (Drinks) Private Limited
04.2016 - 11.2025
Technical Trainer
IIIM Ltd.
06.2014 - 03.2016
Store Manager
Esser Group
03.2013 - 03.2014
Quality Analyst
Xplortec Services Pvt. Ltd
04.2012 - 03.2013
Customer Service Associate
Wipro BPO
03.2009 - 05.2012
BCA -
Sikkim Manipal University