TANMAY DASGUPTA
Kolkata
Summary
Dynamic leader with extensive experience at NLB Services, excelling in client relationship management and workforce optimization. Proven track record of driving double-digit revenue growth and enhancing operational efficiency through strategic initiatives. Adept at cross-functional collaboration and conflict resolution, fostering a culture of continuous improvement and team success.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Associate Vice President – Client Relations
NLB Services
Kolkata
11.2022 - Current
- Lead enterprise-level client relationships, managing global delivery for Fortune 500 accounts across multiple industries.
- Drive strategic business development initiatives, contributing to consistent double-digit revenue growth.
- Implement workforce optimization strategies and data-driven recruitment solutions that improve efficiency and reduce turnaround time.
- Collaborate with cross-functional teams to deliver customized talent strategies aligned with client goals and evolving market dynamics.
Director – Client Relations
NLB Services
Kolkata
05.2022 - 11.2022
- Executed strategic plans that drove organizational growth and increased market share.
- Led cross-functional teams to implement process improvements, enhancing operational efficiency.
- Established key performance indicators to evaluate team productivity and overall performance.
- Coordinated stakeholder engagement initiatives to strengthen relationships and align project goals.
- Facilitated conflict resolution and negotiation strategies to effectively address team and client concerns.
- Monitored compliance with industry regulations and internal policies, ensuring adherence to risk management protocols.
- Fostered continuous improvement culture by encouraging feedback and sharing best practices among team members.
Associate Director – Client Relations
NLB Services
Kolkata
01.2020 - 05.2022
- Managed cross-functional teams to create and implement strategic business plans, enhancing operational efficiency.
- Developed training programs for both new hires and existing staff members.
- Fostered a supportive team atmosphere to promote productivity and collaboration.
- Actively engaged in high-level decision-making processes within the organization.
- Identified improvement opportunities across processes, procedures, systems, and services.
Manager – Client Relations
NLB Services
Kolkata
05.2016 - 12.2019
- Implemented quality control measures to uphold company standards.
- Analyzed business performance data to forecast results for upper management.
- Delegated tasks and established priorities to enhance team productivity.
- Conducted performance reviews to assess individual and team contributions.
- Coordinated cross-departmental projects for timely completion.
- Provided leadership and mentoring to new employees on company programs.
- Ensured compliance with industry regulations and internal policies.
- Maintained professionalism in stressful situations to effectively resolve conflicts.
Manager – Operations
Samsung Mobile
Kolkata
05.2013 - 03.2016
- Managed large-scale retail and channel operations, driving regional performance and customer engagement initiatives.
- Oversaw staffing, training, and process improvement to achieve consistent sales growth and service quality.
Team Leader
Limtex Infotech Ltd
Kolkata
03.2012 - 05.2013
- Led BPO operations supporting key international clients; improved productivity through workflow redesign and quality training.
Team Manager
KPIT Cummins Infosystems Limited
Pune
08.2010 - 07.2011
- Managed a 50-member technical support team; implemented performance tracking that boosted efficiency by 20%.
Team Leader
Sutherland Global Services
Mumbai
01.2009 - 08.2010
- Delivered service excellence in technical support operations, meeting and exceeding SLAs for global telecom clients.
Team Leader
Wipro
Kolkata
07.2005 - 01.2009
- Supervised high-volume customer service operations; developed staff and improved retention through effective mentoring.
Education
Bachelor of Arts (B.A.) - English Language and Literature
Shobhit University
Meerut01.2015
Diploma in Networking and Infrastructure Management - Barrackpore
NIIT Barrackpore
Barrackpore01.2013
Class X & XII - Business/Commerce
St. Augustine's Day School, Cambridge School Ranchi, Bodhichariya School Kolkata
KolkataKolkata
Skills
- Recruiting and talent acquisition
- Client relationship management
- Workforce optimization
- Data-driven recruitment
- Performance management
- Cross-functional collaboration
- Process improvement
- Conflict resolution
- Effective communication
- Team building
- Decision making
- Enterprise talent solutions
- Mass hiring strategies
- Leadership development
- Operations strategy
- Adaptability to change
- Time management
- Service delivery management
- Organizational development
- Administrative oversight
- Human resources management
- Corporate communications
- Department leadership
- Operations management
- Influencing and negotiating skills
- Resource allocation strategies
- Talent development initiatives
- Troubleshooting and problem resolution
- Employee relations management
Certification
- Six Thinking Hats
- ITIL Foundation
- Cisco Certified Network Associate (Routing & Switching)
- CompTIA A+
- Performance Appraisal & Feedback Program
- ABC of People Management
Awards
- Top Performer – Client Relations, NLB Services, 2023, For exceeding revenue and client retention targets.
- Leadership Excellence Award, 2021, For driving global client expansion during pandemic market recovery.
- Recognized multiple times for delivery excellence and high client satisfaction across business verticals.
References
Available upon request.
Languages
- English (Native/Bilingual)
- Hindi (Professional)
- Bengali (Elementary)
Technical And Domain Expertise
- Deep experience in IT Staffing, Professional Services, and Enterprise Recruitment Solutions across BFSI, IT/ITES, Telecom, and Manufacturing domains.
- Strong grounding in networking and infrastructure management, integrating technical acumen with client delivery.
- Skilled in leveraging CRM, ATS, and HRMS systems to streamline hiring processes and enhance workforce planning.
Professional Highlights
- Drove annual business growth by expanding strategic enterprise accounts and strengthening client relationships across multiple geographies.
- Successfully managed end-to-end recruitment delivery placements annually across IT, BFSI, telecom, and manufacturing sectors.
- Enhanced client SLAs through operational streamlining, process automation, and digital transformation initiatives.
- Built and mentored cross-functional teams, cultivating a high-performance culture focused on delivery excellence and customer satisfaction.
- Played a pivotal role in expanding NLB’s footprint across North America, ensuring service consistency and client retention.
Languages
English
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
Bengali
Intermediate (B1)
B1
Timeline
Associate Vice President – Client Relations
NLB Services
11.2022 - Current
Director – Client Relations
NLB Services
05.2022 - 11.2022
Associate Director – Client Relations
NLB Services
01.2020 - 05.2022
Manager – Client Relations
NLB Services
05.2016 - 12.2019
Manager – Operations
Samsung Mobile
05.2013 - 03.2016
Team Leader
Limtex Infotech Ltd
03.2012 - 05.2013
Team Manager
KPIT Cummins Infosystems Limited
08.2010 - 07.2011
Team Leader
Sutherland Global Services
01.2009 - 08.2010
Team Leader
Wipro
07.2005 - 01.2009
Bachelor of Arts (B.A.) - English Language and Literature
Shobhit University
Diploma in Networking and Infrastructure Management - Barrackpore
NIIT Barrackpore
Class X & XII - Business/Commerce
St. Augustine's Day School, Cambridge School Ranchi, Bodhichariya School Kolkata