TANMAY DEBNATH
Jagneswarpur, Ukhura sarangpur, Purbasthali, purba Barddhaman, west Bengal
Summary
Experienced hospitality professional focused on front office management and enhancing guest satisfaction. Demonstrated success in addressing guest issues and streamlining service processes for improved efficiency. Strong leadership skills foster collaboration among hotel departments to deliver superior guest experiences.
Overview
10
10
years of professional experience
Work History
Front Office Duty Manager
AHN HOTEL AND MANAGEMENT SERVICES PRIVATE LIMITED
Gurgaon
06.2024 - Current
- Managed VIP guest relations, delivering personalized attention that created memorable stay experiences.
- Led front office team to deliver exceptional guest services, enhancing overall customer satisfaction.
- Resolved guest complaints promptly while maintaining high standards of hospitality and customer satisfaction.
- Provided training and guidance to junior front office staff, ensuring consistent service excellence.
- Managed reservation systems, optimizing room occupancy through effective booking management strategies.
- Coordinated with housekeeping and food & beverage teams to ensure seamless service delivery.
Front Office Executive
FluteBoutique Hotel
Jaipur
01.2021 - 02.2024
- Welcomed guests upon arrival to create positive first impressions for hotel.
- Managed check-in and check-out procedures to maintain accurate guest records and billing.
- Resolved guest inquiries and complaints promptly to uphold high customer satisfaction levels.
- Coordinated with housekeeping and maintenance for timely room readiness and issue resolution.
- Processed reservations through phone, email, and online systems to optimize room occupancy.
- Facilitated guest transportation and concierge services to enhance overall guest experience.
Food & Beverage Service And Front Office Department Associate
Times Club
Jaipur
03.2019 - 12.2020
- Collaborated with Times Club as Food & Beverage Service and Front Office Department Associate.
- Assisted guests with food and beverage orders, ensuring accurate and timely service.
- Assisted guests in Jaipur with food and beverage orders.
- Managed front office operations, including guest check-in and check-out, to maintain smooth workflow.
- Coordinated communication between Food & Beverage and Front Office departments to improve guest satisfaction.
- Addressed guest inquiries and provided detailed information about facilities and services.
- Processed billing and payments for food, beverage, and accommodation services accurately.
Housekeeping Supervisor
DLF
10.2017 - 12.2018
- Supervised daily cleaning operations in luxury residential buildings.
- Supervised daily housekeeping operations, ensuring consistent cleanliness and maintenance standards.
- Trained and scheduled housekeeping staff, managing workflow to sustain high service quality.
- Trained and mentored housekeeping staff on best practices and safety procedures.
- Coordinated scheduling for housekeeping teams to ensure full coverage.
Field Supervisor
Asiswariya Dyaing Mille pvt.ltd.
05.2016 - 10.2017
Education
HIGHER SECONDARY - PASS
W.B.C.H.S.E
01-2015
MADHYAMIK - PASS
W.B.B.S.E
01-2013
Skills
- Front Desk Management
- Booking Management
- Customer Relationship Management
- Multitasking
- Problem Solving
- Computer fundamentals
- Appointment scheduling
Personal Information
- Date of Birth: 20/07/1997
- Gender: Male
Languages
- Hindi
- Bengali
- English
Timeline
Front Office Duty Manager
AHN HOTEL AND MANAGEMENT SERVICES PRIVATE LIMITED
06.2024 - Current
Front Office Executive
FluteBoutique Hotel
01.2021 - 02.2024
Food & Beverage Service And Front Office Department Associate
Times Club
03.2019 - 12.2020
Housekeeping Supervisor
DLF
10.2017 - 12.2018
Field Supervisor
Asiswariya Dyaing Mille pvt.ltd.
05.2016 - 10.2017
HIGHER SECONDARY - PASS
W.B.C.H.S.E
MADHYAMIK - PASS
W.B.B.S.E