Tanmay Joshi

• Directed strategic initiatives for captive business of Chubb Insurance in machine learning operations, knowledge graphs, cloud operations, data engineering, generative AI, and large language models.
• Oversaw the enterprise knowledge graph platform as the platform owner, onboarding use cases by generating insights through entity recognition.
• Managed Azure migration for global data platforms by collaborating with cloud engineering and operations teams to establish infrastructure.
• Led the production deployment of new features for GPT, leveraging Azure Cognitive Services, Form Recognizer, Docker technology, and Kubernetes.
• Integrated open-source LLMs with enterprise knowledge graph by developing use cases on RAG methodology for New Frontiers.
• Coordinated with solutions and data architects within global analytics to secure necessary build permits for applications.
• Managed product backlogs and prioritized features for global analytics applications to align with business objectives.

PM Machine Learning -

• Organized Machine Learning portfolio across Chubb to optimize resource utilization.
• Prepared metrics on ML team implementation, usage, and accuracy for efficiency tracking.
• Established automated ML solutions on Azure Cloud Platform, reducing manual effort by 45,000 hours annually.
• Initiated and delivered an end-to-end analytics workspace for machine learning scientists and data engineers.
• Successfully executed data science projects in text classification, entity recognition, and natural language understanding globally.
• Pioneered scalable computer vision and NLP initiatives, deploying OCR solutions on Microsoft Azure.
• Defined multi-year product strategy for API and real-time services based on current business landscape.
• Coached team members on productivity strategies to achieve challenging objectives.

• Headed service delivery for Australia’s largest private bank in its retail banking sector.
• Managed a digital transformation portfolio worth 6.6 million USD across Transactional and Personal Banking Services.
  Supervised a team of 350 employees.
• Delivered a productivity increase of 250,000 USD within one year via RPA automation initiatives.
• Achieved revenue assurance amounting to 130,000 USD for Genpact operations.
• Sustained client service levels at 97% while maintaining quality calibration at 95%.
• Reduced financial liability by 15% through enhanced operational loss baseline management.

On-site Consultant NSW, Australia.

• Established digital banking operations in New South Wales, Australia.
• Led a team of 3 product managers and business analysts for MVP release.
• Reported directly to the CEO's office, overseeing operations for multiple DSUs, and biweekly releases.
• Developed payment processes and ensured regulatory compliance for app features.
• Directed all phases of development for Master Data Management project, facilitating a centralized product data repository.
• Worked alongside enterprise architecture and InfoSec teams to comply with evolving regulatory changes in digital payments.
• Delivered essential improvements in data quality within $1M budget to enable efficient reporting and analytics.
• Managed $500K Agile team for GEAC and various departmental requests, ensuring timely delivery of project requirements.
• Collaborated closely with ML engineers on $1M initiative to create fraud detection models based on spending behaviors.
• Integrated API platform with a UK-based fintech firm for the launch of a digital payment gateway.
• Developed payment tokenization solutions for secure digital MasterCard and Visa transactions.
• Enabled NFC technology to enhance transaction efficiency and user experience.
• Ensured compliance with data security and privacy regulations throughout project lifecycle.
• Maintained RAID logs and steering committee reports, enhancing project tracking.
• Delivered comprehensive reporting to stakeholders for informed decision-making.

Completed one year full-time MBA program in strategy and operations.

• Developed and executed digital marketing strategies for various clients.
• Managed social media accounts on platforms including Twitter, Facebook, Instagram, YouTube, LinkedIn, Pinterest and Snapchat.
• Conducted keyword research to identify new opportunities in organic search results.
• Developed creative digital content and unique campaigns to drive brand exposure.
• Maintained up-to-date knowledge of industry trends and emerging technologies in digital marketing space.
• Developed and executed digital marketing campaigns to drive website traffic and increase brand awareness.
• Managed social media accounts, creating engaging content and scheduling posts.
• Conducted market research to identify trends and customer preferences.
• Created email marketing campaigns utilizing automation tools for client communication.
• Analyzed website traffic using Google Analytics to improve user experience.
• Collaborated with graphic designers to produce promotional materials and advertisements.
• Optimized SEO practices to enhance online visibility for client websites.
• Coordinated with clients to understand their marketing goals and needs effectively.
• Developed and implemented digital marketing strategies across SEO/SEM, email, social media, and display advertising.
• Managed full lifecycle of marketing campaigns, ensuring effective planning, execution, monitoring, and analysis.
• Identified market trends and opportunities to enhance campaign effectiveness and innovation.
• Set measurable objectives and key performance indicators (KPIs) to evaluate campaign success.
• Allocated and managed marketing budgets to optimize resource utilization.
• Collaborated with designers, developers, and content creators for cohesive campaign execution.

• Collaborated with infrastructure sales team to propel growth for our B2B clients.