Tanmay Kumar Patra
Bhubaneswar
Summary
Dynamic Technical Project Manager with extensive experience at TATA Consultancy Services, excelling in AWS cloud computing and ITIL best practices. Proven track record in optimizing operations and enhancing service delivery, while effectively managing cross-functional teams. Strong analytical skills and adept at incident management, driving continuous improvement in IT service processes.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Technical project manager
TATA consultancy services
04.2023 - 09.2025
- Company Overview: Client: Biogen Inc. Website: [Biogen](https://www.biogen.com)
- Any known issues (tickets: incidents/SR/Change Request) are expected will be handled independently.
- For new Tickets/Service Requests timely acknowledgement (assignment to resource) and work independently.
- Server monitoring (including ESM etc.) and cross functional team coordination e.g., IA&O, ITQ, vendor.
- Monitoring EC2 instance and fixed disk space issue and memory utilization's in case its breaches threshold limits.
- Managing/Monitoring the servers daily and during Patching or similar activities (stop/start application and smoke testing).
- For outages informing ITSO.
- Send user notifications of planned and unplanned outages.
- Periodic updates to Runbook and KB articles.
- Organize and drive stand-up meetings for Biogen stakeholders.
- Support Periodic review team as first line of support.
- Support CAPA/Deviations in consultation with ITSO and central compliance team.
- Perform initial RCA for P1/P2 and P3.
- Define jobs, steps, decision elements, and the relationships between them.
- Execute some groups of steps or parts of a step in parallel.
- Maintain state information for jobs and steps.
- Launch jobs and resume interrupted jobs.
- Handle errors.
- Understand functionalities of change and problem requests.
- Analysis of impact on the existing system and estimation.
- Work with multi-platform batch application teams to optimize testing capabilities and production deployments.
- Support test batch execution for applications as part of integrated and independent releases.
- Understand functionalities of change and problem requests and batch optimization based on the system understanding.
- Write UNIX shell scripting, for various functions such as maintenance, backup, and server health checks.
- Analyze the batch issues and provide the resolutions for applications.
- Co-ordinate with required stakeholders (Release Management, Data Management and Configuration Management) to support the project.
- Upgrade/ Hot Fix if any: i.e. SSL certificate renewal and hotfix installation based on license expired.
- Client: Biogen Inc. Website: [Biogen](https://www.biogen.com)
Team Lead
TATA consultancy services
09.2021 - 01.2023
- Company Overview: Client: GE-Renewable Energy. Website: [GE Renewable Energy](https://www.ge.com/renewableenergy)
- Monitoring the production servers, scheduled jobs, incident management and receiving incidents and requests from end-users, analyzing these and either responding to the end user with a solution or escalating it to the other IT teams.
- Responsibilities also include root cause analysis, management communication and client relationship management in partnership with Infrastructure Service Support team members.
- Handling user queries related to reports, daily job schedules/Database management and providing the solutions within the specified SLAs.
- Discuss with users and prioritize the issues (tickets) and enhancement for quarterly application releases.
- Provide support during User Acceptance Testing to Development team.
- Defines new job schedules for vendors and clients.
- Test the jobs and report the outcome.
- Owns and manages escalations from L1, L2 and clients.
- Participate in problem review for high impact or recurring problems.
- Participate in Root Cause Analysis.
- Work and resolve errors reported by L1 or L2 team.
- Works with Vendors on issues/problems.
- Maintains vendor support service (schedules).
- Participate in regular /review meetings.
- Provide support in case of Disaster recovery.
- Ensures effective communication and coordination of problem-solving efforts between support teams, account teams, field service personnel and customers.
- Actively listening and accurately paraphrasing technical information, simplifying it, as necessary, for all bridge participants to understand the status of the incident restoration.
- Serve as the point of contact for all major incidents.
- Client: GE-Renewable Energy. Website: [GE Renewable Energy](https://www.ge.com/renewableenergy)
Project Lead
WIPRO
03.2021 - 08.2021
- Company Overview: Client: Philips. Website: [Wipro](https://www.wipro.com)
- Provide a 24/7 and standby Operation Support/Bau for Cloud infrastructure systems and native cloud.
- Provide on-call support for Exigen batch cycle.
- Triage the batch issue and apply the solution with limited/no guidance.
- Co-ordinate with Development and other IT teams to drive for resolution on any issues.
- Integrate Exigen batch jobs with external scheduling tool (Autosys) effectively.
- Work on schedule and performance optimization for batch jobs.
- Monitor the progress by tracking the incident and produce the monthly report.
- Study the current system and share the knowledge with the team.
- Establish continuous service improvement (CSI) wherein the procedures, policies, roles, technology, and other aspects of the incident management process are reviewed and improved upon.
- Stay informed about industry best practices and incorporate them into the incident management process.
- Client: Philips. Website: [Wipro](https://www.wipro.com)
Onsite Technical Lead
Cognizant technology solutions
Minneapolis
06.2019 - 01.2021
- Company Overview: Client: Ameriprise Financial solutions. Website: [Cognizant](https://www.cognizant.com)
- Ensure proper daily start-up and stop of our clients’ platforms.
- Produce daily operation status to customers.
- Proactive / instant management of Platforms’ alerts.
- Resolution or qualification of alerts for further Level support and analysis.
- Implementation & Change Management.
- Deploy new customer platforms with Technical Consultants.
- Deployment of platform enhancements / upgrades.
- Create and automate production scripts.
- Client: Ameriprise Financial solutions. Website: [Cognizant](https://www.cognizant.com)
Onsite Team Lead
Cognizant technology solutions
Greensboro
09.2015 - 06.2019
- Company Overview: Client: Truist Financial Corp. / Truist Bank. Website: [Cognizant](https://www.cognizant.com)
- Monitoring the production servers and scheduled jobs.
- Process Definition and Implementation: Lead the design and development of ITIL/ITSM best practices, processes, and tools for MST.
- Reporting and Analysis: Independently develop, analyze, manage, and publish KPIs/Metrics to be used to measure the effectiveness and efficiency scope of ITSM processes.
- Build and establish solid working relationships by providing timely, accurate and high-quality information to peers, subordinates, upper management and/or customers.
- Work with the Change Manager to develop and document IT Service Management policies, processes, and procedures based on ITIL best practices.
- Increase speed and improve quality for IT Service Management support efforts through processes development and execution.
- ITIL process management - analyze and design service management processes, research and present best Practices, and drive for continuous improvements.
- Manage weekly and monthly Incident review meetings and provide data metrics to Leadership.
- Client: Truist Financial Corp. / Truist Bank. Website: [Cognizant](https://www.cognizant.com)
Team member & Team lead
Cognizant technology solutions
11.2007 - 08.2014
- Company Overview: Client: MetLife Insurance co. and Ingenix Services Insurance Managed Care co. Website: [Cognizant](https://www.cognizant.com)
- Monitor the event alerts and fix the alerts.
- Monitor the availability of Database events like DB availability, Instance availability and the space availability of disk drives and file systems.
- Monitor the Oracle Alert logs files, transaction logs and backup logs.
- Monitor the database related activities, respond to calls from the Application support and developments teams.
- Monitor the backups, recovery errors, respond to the request regarding the restoration of the DB.
- Monitor the metric alerts, performance related issues like high CPU utilization, Application performance, high Memory utilization, Application tuning and Query tuning.
- Acknowledge the request for DB stop/start, user creation and grant specific data access to user.
- Process Definition and Implementation: Led design and development of ITIL/ITSM best practices, processes, and tools for MST.
- Reporting and Analysis: Developed, analyzed, managed, and published KPIs/metrics to be used to measure effectiveness and efficiency of in scope ITSM processes.
- Collaboration: Built and established solid working relationships by providing timely, accurate and high-quality information to peers, subordinates, upper management and/or customers.
- Worked with the Change Manager to develop and document IT service management policies, processes, and procedures based on ITIL best practices.
- Increased speed and improved quality for IT service management support efforts through processes development and execution.
- ITIL Process Management: Analyzed and designed service management processes, research and present best practices and driven for continuous improvements.
- Managed weekly and monthly incident review meetings and provided data metrics to leadership.
- Client: MetLife Insurance co. and Ingenix Services Insurance Managed Care co. Website: [Cognizant](https://www.cognizant.com)
Education
Master of Computer Application - MCA
BPUT
Odisha08.2004
Skills
- Unix
- Linux admin
- MySQL
- AWS cloud computing
- Sales force
- Argentic AI
- Power BI
- Product Support Incident Management
- Operations Management
- Escalation Management
- ITIL Certified Client
- Delivery operations manager
- IT Operations Management Service
- Delivery Service
- Delivery Management
- IT Service Delivery
- Service now
- JIRA
- Splunk
Certification
- AWS Certified Solutions Architect – Associate
- Salesforce admin and programmer using app builder
Timeline
Technical project manager
TATA consultancy services
04.2023 - 09.2025
Team Lead
TATA consultancy services
09.2021 - 01.2023
Project Lead
WIPRO
03.2021 - 08.2021
Onsite Technical Lead
Cognizant technology solutions
06.2019 - 01.2021
Onsite Team Lead
Cognizant technology solutions
09.2015 - 06.2019
Team member & Team lead
Cognizant technology solutions
11.2007 - 08.2014
Master of Computer Application - MCA
BPUT
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