Summary
Overview
Work History
Education
Skills
Websites
Disclaimer
Affiliations
Timeline
Generic

Tanmay Sharma

Jaipur

Summary

Desirous of working in an organization which provides adequate opportunity for career development and to learn to utilize my knowledge and contribute to the success of organization by my sincere efforts

Overview

6
6
years of professional experience

Work History

Sr Representative

Concentrix
Gurgaon
08.2022 - Current
  • Handling Customer's Queries regarding the Product
  • Taking Multiple Chats and emails at a time to resolve the Customer's issues
  • Have vast knowledge on SWIFT and WISE based transfers.
  • Utilized tools like JIRA and Confluence for tracking project progress.
  • Handling Billing and Technical queries of the Customers
  • Initiate business process modelling, identifying best practices, charting and analysis of workflow, and creating and assessing performance measurements.
  • Assisted customers with opening new accounts, answering inquiries, and processing transactions.
  • Balanced daily cash drawers and reconciled discrepancies.
  • Processed loan payments, deposits, transfers, wire funds, and other banking transactions accurately.

Technical Recruiter

Protingent Inc.
Bellevue, WA (Remote)
01.2022 - 07.2022
  • As a Technical Recruiter, my responsibilities include sourcing, screening, and providing a shortlist of qualified candidates for various technical roles
  • I will also network online and offline with potential candidates to promote our employer brand, reduce our time-to-hire, and ensure I attract the best professionals
  • We support national customers such as Microsoft, Rivian, Elektrobit, Blue Origin, Bluetooth, Microsoft, Samsung, Apple, Cisco, and Xilinx with positions across the US
  • My technical pipeline is engineering support for all phases of the Hardware or Software product development process
  • Specialties: Hardware and Software Engineers Circuit Design, Analog & Digital, Mixed Signal, FPGA, ASIC, Power Supply, Radio Frequency (RF), and Microwave
  • Net /C/C++, UI/UX, Embedded, Firmware, Java, Android, Network Engineers, Software/Hardware Test, ASIC/FPGA, PCB Design.

Technical Support Exec. (Norton Lifelock)

Teleperformance India Ltd
Jaipur
01.2019 - 05.2021
  • Handling Customer's Queries regarding the Product
  • Taking Multiple Chats at a time to resolve the Customer's issues
  • Handling Billing and Technical queries of the Customers
  • Troubleshooting Customer's Windows Device and MAC OS devices for any issues related to Anti-Virus
  • Ensure resources availability and identifying the resources' requirement
  • Develop a detailed project plan to monitor and track progress
  • Managing all aspects of the project business plan and budget Leading the operational and technological aspects of projects based on timelines and work plans
  • Coordinating directly and indirectly with project staff to ensure successful completion of the project
  • Tracking project deliveries using project management tools
  • Managing the design of the project documents to monitor project performance and data stored
  • Maintains network performance by performing network monitoring and analysis, and performance tuning
  • Troubleshooting network problems
  • Secures enterprise assets and reduces losses by determining network security and fraud management requirements
  • Track and manage daily order volumes; ensure sufficient cover provided across teams
  • Oversee timely and accurate processing of transactions and adherence to guidelines & regulations Managing escalations, query resolutions and providing solutions towards the same
  • Prepare various reports and Dashboards to review and analyse KPI's to identify areas of opportunity that will drive performance improvement
  • Identifying and managing process risks Accomplishments: Rewarded more than 30 Customer Satisfaction surveys 4 times
  • Maintained score of above 60%.

Process Associate

Genpact India PVT. LTD.
Jaipur
01.2018 - 12.2019
  • Fulfilled the duty of a cash applicator for PFS Business
  • Cross-trained in applying different modes of payments like Wires, ACH and E-pay
  • Trained in transfers of cash between two different payment regions Been trained on raising service requests on SIEBEL
  • Reviewing customer information obtained from multiple sources like internal database, documentations, third party vendors, Internet research
  • Provided technical assistance to customers through online chat or telephone support.
  • Reviewing transactions and identifying suspicious or high-risk activities
  • Ensures accuracy of information gathered and provides comprehensive narrations on the customers risk profile
  • Utilize information in detecting, monitoring, and reporting suspicious activity
  • Perform background checks using various screening tools
  • Owns and oversees end to end customer reviews and ensures accuracy, completeness and validity of files worked
  • Design and implement key performance indicators and metrics, establishing tracking and communication protocols
  • Work with other business groups in performance analysis and identifying improvement areas, in order to ensure delivery and improvement of KPIs Initiate business process modelling, identifying best practices, charting and analysis of workflow, and creating and assessing performance measurements
  • Evaluates performance against established metrics to determine acceptable levels of quality or efficiency for various business functions Accomplishments: Outstanding performance 5 times within a year | Awarded twice with bronze certificates in the quarterly award ceremony.

Education

Master's of Business Administration in Finance -

Jaipur National University
05.2021

Bachelor of Commerce, Business Administration -

University Commerce College, Rajasthan University, Jaipur
05.2018

Skills

  • Microsoft Office, Excel and Basic Troubleshooting on Windows 7, 8 and 10
  • Customer rapport
  • Project Management
  • Financial Acumen
  • CRM proficiency
  • Relationship Building
  • Records Management

Disclaimer

I hereby declare that above particulars of information and facts stated are true, correct and complete to the best of my knowledge and belief.

Affiliations

  • Football
  • Badminton

Timeline

Sr Representative

Concentrix
08.2022 - Current

Technical Recruiter

Protingent Inc.
01.2022 - 07.2022

Technical Support Exec. (Norton Lifelock)

Teleperformance India Ltd
01.2019 - 05.2021

Process Associate

Genpact India PVT. LTD.
01.2018 - 12.2019

Master's of Business Administration in Finance -

Jaipur National University

Bachelor of Commerce, Business Administration -

University Commerce College, Rajasthan University, Jaipur

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Tanmay Sharma