Tanmay Toshniwal

Gurgaon

Summary

Proven ability to enhance client satisfaction at Cvent India Pvt. Ltd. by leveraging strategic problem-solving and effective communication. Excelled in client relationship management, utilizing Salesforce to streamline service requests. Delivered personalized solutions, boosting product performance and team efficiency. Recognized for addressing client concerns promptly, achieving a 20% improvement in service standards.

Work History

Associate Product Consultant Intern

Cvent India Pvt. Ltd.

Gurgaon

01.2025 - 07.2025

Developed strong client relationships, providing personalized and technical guidance tailored to individual client needs.
Addressed client concerns with prompt solutions, improving product performance and client satisfaction.
Skillfully navigated CRM tools to effectively manage client service requests and accelerate issue resolution.
Employed strategic problem-solving to enhance team efficiency and maintain high service standards under tight deadlines.

Education

Bachelor of Engineering - Computer Science

Chandigarh University

Mohali, India

05.2025

XIIth -

C U Shah College

Mumbai, India

05.2021

Skills

Client Relationship Management
Effective Communication
Customer Service

Problem Solving
Salesforce
JIRA

Hobbies and Interests

Karate, Event Management & Anchor, Swimming, Cricket

Projects

Grownity, A student-focused application to foster collaboration and connections among college students globally., Successfully launched on Google Play Store, enhancing the student community building experience., Orchestrated the backend infrastructure, prioritizing scalability and security of user data., Technologies: Firebase, Android

Accomplishments

Mr. Omnipresent Student of the Year
President of Computer Society Of India
Backed 40 percent scholarship in my college

Timeline