Summary
Overview
Work History
Education
Skills
Key Qualifications
Timeline
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Tanmay Verma

Kota

Summary

Motivated and customer-focused professional with hands-on experience in delivering exceptional client service and managing end-to-end customer journeys. Proven ability to onboard, support, and retain clients through personalized engagement, issue resolution, and process optimization. Seeking to leverage my experience in customer service and relationship management to contribute to customer success, product adoption, and long-term satisfaction at Testpress.

Overview

3
3
years of professional experience

Work History

UI/UX Designer

Freelance
Jaipur
10.2022 - 10.2025
  • Designed intuitive and visually appealing e-commerce landing pages that improved user engagement and conversion rates, focusing on clear CTAs and streamlined navigation.
  • Conducted user research and created personas to align design decisions with target audience needs, ensuring an enhanced, user-centered shopping experience.
  • Developed high-fidelity wireframes and interactive prototypes using tools like Figma and Adobe XD, enabling clients to visualize the user journey and layout before development.
  • Implemented responsive design principles to ensure a seamless shopping experience across desktop, tablet, and mobile platforms, increasing accessibility for all users.
  • Optimized checkout flows and product pages to reduce friction and enhance usability, resulting in higher customer satisfaction and lower cart abandonment rates.

Customer Service Assistance (Hilton)

Teleperformance
Jaipur
12.2023 - 09.2024
  • Successfully onboarded and supported guests by addressing inquiries, resolving issues, and ensuring a smooth experience from booking to check-out—mirroring a structured customer onboarding approach.
  • Delivered post-service engagement by following up with guests, collecting feedback, and ensuring satisfaction, contributing to improved customer loyalty and retention.
  • Conducted personalized briefings with corporate clients and VIP guests, tailoring services to meet individual needs, demonstrating customer-centric onboarding and relationship management.
  • Collaborated with pricing and operations teams to optimize seasonal pricing strategies, applying data insights to improve occupancy, and enhance service offerings.
  • Identified and relayed recurring guest issues to relevant departments, contributing to service enhancements, and minimizing repeat complaints—similar to reducing early-stage churn.
  • Maintained high standards of communication in both English and Hindi to clearly explain services, resolve concerns, and promote Hilton’s service excellence.
  • Actively participated in cross-functional efforts to improve the customer experience, showcasing process improvement, and teamwork.

Education

Bachelor of Technology - Mechanical Stream

Swami Keshvanand Institute of Technology
Jaipur
01.2022

High School Diploma -

Govt Sr. Sec School
Mangrol, Baran
01.2018

Skills

  • Customer Success and Onboarding – Experience in delivering exceptional customer service, guiding clients through the full journey from booking to post-service support
  • Client Relationship Management – Skilled in handling VIP and corporate clients, with a personalized approach to build loyalty and ensure satisfaction
  • Communication and Interpersonal Skills – Proficient in English and Hindi, with strong presentation and problem-resolution skills
  • Feedback Handling and Issue Resolution – Proactive in gathering feedback, resolving issues promptly, and translating customer input into service improvements
  • Cross-functional collaboration – Worked closely with pricing and support teams to deliver a seamless experience, and maintain service excellence
  • Data-driven decision making – collaborated on pricing strategies based on seasonal data and trends, ensuring optimal performance
  • Project Coordination and Process Optimization – Ensured service delivery aligned with brand standards, and enhanced guest experience using continuous process feedback
  • Familiarity with customer platforms, exposure to CRM systems, and operational tools used in hospitality, adaptable to EdTech platforms and onboarding tools

Key Qualifications

  • Excellent communication skills, honed through 11 months of experience as a customer support executive
  • Strong problem-solving abilities are demonstrated by effectively addressing customer inquiries and concerns
  • Proficient in using customer relationship management (CRM) software to manage customer interactions and tickets
  • The ability to remain calm and professional in high-pressure situations, ensuring customer satisfaction and retention
  • Strong attention to detail and organizational skills are needed to handle multiple customer requests simultaneously

Timeline

Customer Service Assistance (Hilton)

Teleperformance
12.2023 - 09.2024

UI/UX Designer

Freelance
10.2022 - 10.2025

Bachelor of Technology - Mechanical Stream

Swami Keshvanand Institute of Technology

High School Diploma -

Govt Sr. Sec School

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Tanmay Verma