Summary
Overview
Work History
Education
Skills
EXTRACURRICULAR ACTIVITIES & LEADERSHIP
Accomplishments
Timeline
Generic
Tanmayee Srivastav

Tanmayee Srivastav

associate
Hyderabad

Summary

Intend to build a career in a corporate environment, to make a positive contribution as part of your dynamic and well-reputed organization in a position where my management, decision-making, and communication will be appreciated and enhanced.

Overview

6
6
years of professional experience
3
3
Languages

Work History

Customer Support

amazon-shipment and delivery services
05.2023 - 02.2024
  • Designated as a member of the pilot batch for an underdeveloped tool requiring data collection, management, and auditing.
  • Contributed to a project focused on process improvement by identifying challenges during tool audits
  • Excel in fast-paced, high-pressure contact center environments; consistently meet and beat deadlines while maintaining accuracy.
  • Optimized staffing and service levels by tracking live metrics (AHT, adherence, occupancy, shrinkage) across multiple queues.
  • Amazon Real-Time Analysis experience: monitored intraday performance and acted immediately to protect SLAs.


Product Support Associate

Thomson Reuters
06.2024 - Current
  • Provide technical support to tax preparers using Thomson Reuters tax products; guide end‑to‑end return preparation, e‑filing, and software configuration.
  • Coach users on product features and best practices (forms selection, state modules, depreciation, carryforwards, e‑file readiness checks) to prevent repeat contacts.
  • Proven ability to perform in high‑pressure, peak tax‑season environments; consistently prioritize, triage, and resolve complex issues within SLAs.
  • Excelled in key support metrics: highest volume of customer surveys received with 0 negative responses; maintained top‑quartile CSAT and FCR.
  • Strong stakeholder communication under pressure; deliver clear status, next steps, and workarounds to clients and internal teams.

Freelance Content Writer

07.2019 - 11.2019

Education

Intermediate - MPC

St. Mary's Junior College

SSC - undefined

Rosary Convent High School

Bachelor’s of Business Administration - undefined

Osmania University
01.2023

Skills

Team Player

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EXTRACURRICULAR ACTIVITIES & LEADERSHIP

Girls Scout - Rosary Convent House Captain - Rosary Convent Loves Travelling Loves singing Movie Geek

Accomplishments

Awarded Thomson Reuters’ Top Learner recognition for Q1 2025.

Timeline

Product Support Associate

Thomson Reuters
06.2024 - Current

Customer Support

amazon-shipment and delivery services
05.2023 - 02.2024

Freelance Content Writer

07.2019 - 11.2019

SSC - undefined

Rosary Convent High School

Bachelor’s of Business Administration - undefined

Osmania University

Intermediate - MPC

St. Mary's Junior College

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