Tanmayee Srivastav
associate
Hyderabad
Summary
Intend to build a career in a corporate environment, to make a positive contribution as part of your dynamic and well-reputed organization in a position where my management, decision-making, and communication will be appreciated and enhanced.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Customer Support
amazon-shipment and delivery services
05.2023 - 02.2024
- Designated as a member of the pilot batch for an underdeveloped tool requiring data collection, management, and auditing.
- Contributed to a project focused on process improvement by identifying challenges during tool audits
- Excel in fast-paced, high-pressure contact center environments; consistently meet and beat deadlines while maintaining accuracy.
- Optimized staffing and service levels by tracking live metrics (AHT, adherence, occupancy, shrinkage) across multiple queues.
- Amazon Real-Time Analysis experience: monitored intraday performance and acted immediately to protect SLAs.
Product Support Associate
Thomson Reuters
06.2024 - Current
- Provide technical support to tax preparers using Thomson Reuters tax products; guide end‑to‑end return preparation, e‑filing, and software configuration.
- Coach users on product features and best practices (forms selection, state modules, depreciation, carryforwards, e‑file readiness checks) to prevent repeat contacts.
- Proven ability to perform in high‑pressure, peak tax‑season environments; consistently prioritize, triage, and resolve complex issues within SLAs.
- Excelled in key support metrics: highest volume of customer surveys received with 0 negative responses; maintained top‑quartile CSAT and FCR.
- Strong stakeholder communication under pressure; deliver clear status, next steps, and workarounds to clients and internal teams.
Freelance Content Writer
07.2019 - 11.2019
Education
Intermediate - MPC
St. Mary's Junior College
SSC - undefined
Rosary Convent High School
Bachelor’s of Business Administration - undefined
Osmania University
01.2023
Skills
Team Player
undefinedEXTRACURRICULAR ACTIVITIES & LEADERSHIP
Girls Scout - Rosary Convent House Captain - Rosary Convent Loves Travelling Loves singing Movie Geek
Accomplishments
Awarded Thomson Reuters’ Top Learner recognition for Q1 2025.
Timeline
Product Support Associate
Thomson Reuters
06.2024 - Current
Customer Support
amazon-shipment and delivery services
05.2023 - 02.2024
Freelance Content Writer
07.2019 - 11.2019
SSC - undefined
Rosary Convent High School
Bachelor’s of Business Administration - undefined
Osmania University
Intermediate - MPC
St. Mary's Junior College
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