Tanmay Guha Neogi
Noida
Summary
Strategic Key Account Manager with 7+ years of experience in SaaS, specializing in revenue growth, client retention, and strategic upselling. An analytical and results-oriented professional, I leverage data-driven insights to optimize account management, GMV acceleration, and customer success. Skilled in consultative selling and stakeholder engagement, I drive long-term value and scalable business impact. Let's connect.
Overview
8
8
years of professional experience
2032
2032
years of post-secondary education
5
5
Certifications
Work History
Key Account Manager (Skills Category)
Classplus
Noida
03.2025 - Current
- Manage and grow a high-value client portfolio with a focus on retention and revenue expansion.
- Drive upsell and cross-sell strategies to maximize client lifetime value while building and nurturing strategic business relationships with key stakeholders.
- Ensure month-on-month revenue growth through data-driven account planning and oversee end-to-end account management for seamless client experiences.
- Collaborate with cross-functional teams to optimize service delivery and product adoption.
- Identify market opportunities and implement strategies for business growth, while streamlining operations to enhance efficiency, engagement, and client satisfaction.
Senior Customer Success Manager (Renewal and Revival operation)
Classplus
11.2022 - 03.2025
- As a Senior CSM, I owned the end-to-end client journey post-sales, driving revenue, retention, and expansion.
- From onboarding to renewals, I ensured seamless account management, reducing churn while maximizing upsell and cross-sell opportunities.
- With a monthly revenue target of ₹10L, I specialized in renewals, full-stack client growth, and building FH clients from scratch, making each account a long-term success story.
Growth Manager
Classplus
05.2022 - 11.2022
- As a Growth Manager, I drive high-impact growth sessions while owning end-to-end operations.
- I ensure a seamless client journey by collaborating cross-functionally with Product, Support, Sales, and Finance teams.
- From data analysis to execution, I optimize processes, enhance retention, and unlock new growth opportunities-making every touchpoint smooth, strategic, and scalable.
Client onboarding manager (SAAS product Training)
Classplus
08.2021 - 05.2022
- As a Client Onboarding Specialist, I've successfully onboarded 500+ clients, ensuring seamless product adoption and long-term success.
- My role goes beyond activation-I deliver hands-on training, drive engagement, and keep clients aligned with every product evolution.
- With a deep understanding of user needs, I turn onboarding into a growth accelerator.
Sr. Business Development executive
Gradeup (Gradestack Learning Pvt Ltd)
08.2020 - 07.2021
- As a Sr. BDM, I fuel the B2C revenue engine in the Govt Exam category, driving sales strategy and execution.
- I train, mentor & motivate associates to perform at their peak, transforming potential into performance.
- With a sharp focus on growth, I turn challenges into revenue opportunities, making every move count.
Business Development Executive
Vedantu
06.2019 - 05.2020
- As a BDM - K12 Segment, I played a pivotal role in scaling a high-impact startup initiative.
- As an individual contributor, I drove the one-to-one course product, a high-ticket offering, from scratch to scale.
- Owning the entire K12 segment, I strategized, executed, and delivered results-turning new ideas into revenue powerhouses.
Inside Sales Manager
Simplilearn
05.2018 - 06.2019
- As an Inside Sales Manager at Simplilearn, I drove the upskilling revolution for working professionals, specializing in high-ticket programs.
- Beyond individual sales, I played a key role in B2B training programs, acquiring corporate clients to upskill their workforce.
- From strategic acquisition to revenue execution, I ensured businesses and professionals stayed ahead in the digital era.
Operational Specialist
Concentrix
02.2017 - 04.2018
- As an Operations Associate at Concentrix, I managed end-to-end banking operations for Middle East clients, ensuring seamless execution and compliance.
- With deep subject matter expertise in the banking industry, I optimized processes, enhanced efficiency, and delivered exceptional client experiences.
- Precision, strategy, and execution-built into every transaction.
Education
Executive PGDM - Business Analytics
Institute of Management Technology
Bachelor of Technology - BTech - Computer science and engineering
Maulana Abul Kalam Azad University of Technology
01.2012 - 01.2016
wbhs - Science(Math,Physics,Chemistry)
Jenkins School
01.2009 - 01.2011
Skills
Revenue
- Business-to-Business (B2B)
- Start-ups
Certification
Data Visualization & Dashboard Essentials
Timeline
Key Account Manager (Skills Category)
Classplus
03.2025 - Current
Senior Customer Success Manager (Renewal and Revival operation)
Classplus
11.2022 - 03.2025
Growth Manager
Classplus
05.2022 - 11.2022
Client onboarding manager (SAAS product Training)
Classplus
08.2021 - 05.2022
Sr. Business Development executive
Gradeup (Gradestack Learning Pvt Ltd)
08.2020 - 07.2021
Business Development Executive
Vedantu
06.2019 - 05.2020
Inside Sales Manager
Simplilearn
05.2018 - 06.2019
Operational Specialist
Concentrix
02.2017 - 04.2018
Bachelor of Technology - BTech - Computer science and engineering
Maulana Abul Kalam Azad University of Technology
01.2012 - 01.2016
wbhs - Science(Math,Physics,Chemistry)
Jenkins School
01.2009 - 01.2011
Executive PGDM - Business Analytics
Institute of Management Technology
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