TANMOY CHAKRABORTY

*Facilitated service activities encompassing product demonstrations of CLARITY, MANMAN & BPL critical care and ortho implant products to various government and private hospitals.

*Coordinated equipment service schedules and organized all required documentation.

for maintenance and alteration tasks

Conducted research on AMC development and management strategies. Facilitated product installation processes to ensure optimal performance.

*Collaborates with medical staff to ensure optimal equipment functionality

and securely, leveraging expertise in electronics, medical terminology, human anatomy.

*Demonstrated success in meeting tight deadlines and fast-paced environments

environment.

*Exhibited respect, friendliness, and eagerness to assist in all situations

required.

*Engaged in team-building activities to strengthen collaboration and morale

connections.

*Addressed product and service queries, proposing alternative solutions to

capture prospective customers.

*Facilitated primary customer support for both internal and external customers.

*Coordinated with vendors concerning backorder options, future

inventory control and tailored requests.

*Advised customers on product selections, articulating detailed information.

*Administering multiple verticals in service delivery for AUROLAB in

Eastern Region in service industry growth & customer relations.

*delivery involving customer engagements and feedback, CRM alongside customer

*Resolved complaints promptly, leading to improved service quality. Provided technical training to staff for enhanced product knowledge. Managed installations, ensuring compliance with specifications and standards.

Directing OPTHAL CARE initiatives for AUROLAB across Eastern Region.

*Accelerate revenue expansion and profitability in consumable business through Implemented comprehensive product range, increasing competitive advantage. Managed sales initiatives and marketing efforts to drive substantial revenue gains. Optimized product launch strategies to ensure swift market entry. Led collaborative marketing projects to elevate brand visibility and reach.

investigation of emerging consumable market options and effective

administration of distribution partner.

*Conducted technical training for distributors and customers.

biomed level meeting Company Standards.

Elevated AMC/CMC contracts, streamlining service call closure at zonal level.

via CRM data repository.

analyze spare inventory oversight, spare consumption in field & at

training level.

Overseeing consumable billing processes from dealers and revenue sources

*Directed and expanded dealer distribution network across West Bengal, Odisha, Chhattisgarh, and Madhya Pradesh regions for NEURO, SPINE, ENT, OPTHAL Microscope portfolio.

*Established regional system enhancing efficiency in processing and tracking orders.

*management of customer database and coordination with field team.

Collaborating closely with hospital customers, surgical retailers & distributors to ensure timely completion of activities as per agreed timelines to ensure.

*completion according to plan

Ensuring zone attains monthly and annual AOP.

*Elevated business revenue by 40%

*Mediated staff member conflicts, attentively addressing concerns and identifying solutions. suitable compromise. Cultivated and sustained relationships with customers and suppliers. via account expansion. Facilitated onboarding process for new employees through training and comprehensive documentation.

*Cultivated robust relationships with major accounts, Optometrist students, and hospital decision makers to enhance sales of BAXTER WELLCHALYN OPTHAL products in designated territory.

*Partnered with vendors and established impactful partnerships devoted to

leveraging emerging and sustainable sales prospects.

*Recruited, trained, and supervised sales personnel and administered and

Executed compensation plan to align with area sales objectives.

*Resolved unique and recurring complaints, promoting

building loyalty and optimizing operations

*Managing and optimizing dealer distribution network in Eastern Region of

Ophthalmic care product polio.

Established regional system for efficient order processing and tracking

management of customer database and collaboration with field team.

* Established robust connections with key decision-makers, promoting trust and loyalty across assigned territory

* Strengthened customer satisfaction and retention by conducting frequent visits, swiftly addressing inquiries, and implementing effective problem-solving strategies.

* Conducted consistent training sessions for team members to strengthen product understanding and improve sales techniques.