Hi, I’m
TANMOY CHATTERJEE
Travel Operations Leader
Barasat, Kolkata - 700126
Summary
Dynamic travel operations leader with 20+ years of experience across tour operations, team leadership, product development, and premium client servicing within the travel and tourism industry. Proven expertise in curating Group Tours and FIT across India and short-haul international destinations while driving operational excellence, vendor partnerships, and superior customer experience. Adept at leading teams, optimizing processes, and delivering high-value travel solutions for discerning clientele.
Overview
12
years of professional experience
Work History
Indo Thai Forex And Holidays Pvt Ltd
Head of Operations
11.2024 - Current
Job overview
- Lead development and execution of domestic and international tour packages.
- Oversee bookings, logistics, accommodations, transportation and service delivery.
- Provide leadership to team of 12 travel consultants.
- Manage HNI and Ultra-HNI client relationships and escalations.
- Build strategic vendor partnerships and supervise digital lead channels.
SweetHappyJourneyTour and Travels Pvt Ltd
Operations Manager
02.2024 - 10.2024
Job overview
- Managed tour operations, itinerary planning and client servicing.
- Coordinated vendor networks and ensured service quality.
Acheron Holiday Planners
Operations Manager
04.2018 - 01.2024
Job overview
- Directed travel operations including package design and execution.
- Handled client consultations and vendor negotiations.
Shakti Travels
Manager
12.2013 - 03.2018
Job overview
- Managed operations, itineraries, costing and partner relationships.
Education
Calcutta University
Bachelor’s Degree from Travel & Tourism Management
01-2001
Skills
Travel Operations & Tour Planning
Leadership & Team Development
Customer Experience Management
Negotiation & Vendor Management
Communication & Coordination
DECLARATION
I hereby declare that the information provided above is true and correct to the best of my knowledge.
AREAS OF SPECIALIZATION
- Group Tours & FIT Curation (Domestic & Short-haul International)
- End-to-End Tour Operations Management
- Customized Itinerary Design & Product Development
- Vendor Sourcing, Contracting & Cost Optimization
- HNI / Ultra-HNI Client Relationship Management
- Team Leadership & Performance Management
- Market Trend Analysis & Competitive Benchmarking
- Digital Channel Supervision & Lead Handling
Timeline
Head of Operations
Indo Thai Forex And Holidays Pvt Ltd
11.2024 - Current
Operations Manager
SweetHappyJourneyTour and Travels Pvt Ltd
02.2024 - 10.2024
Operations Manager
Acheron Holiday Planners
04.2018 - 01.2024
Manager
Shakti Travels
12.2013 - 03.2018
Calcutta University
Bachelor’s Degree from Travel & Tourism Management