Monomita Chakraborty
L&D Specialist
New Delhi
Summary
With 14 years of experience, an enthusiastic Learning Specialist dedicated to supporting the learning journey of employees. Employs diverse learning methodologies and strategies to effectively enhance the overall progress of individuals. Problem-solving skills fueled by a creative approach, consistently finding innovative solutions to challenges. Committed to fostering a positive and inclusive learning environment that encourages growth and development.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Learning Ambassador- Training Manager
Marg Business Transformation
New Delhi
08.2023 - 03.2025
- Negotiated with external training providers & trainers to secure high-quality programs at cost-effective rates.
- Updated and maintained comprehensive library of training resources, accessible to all employees.
- Analyzed training program effectiveness, making data-driven adjustments for continuous improvement.
- Improved learning outcomes with integration of multimedia resources into training materials.
- Conducted needs assessments to tailor training programs that address specific skills gaps.
- Managed new employee orientation training process for more than 150 employees each year.
L&D Lead
Casio
New Delhi
11.2022 - 07.2023
- Lead the Learning & Development function, designing and facilitating training activities for 500+ Employees
- Developed training content (150+) encompassing product knowledge, process improvements, and soft skills
- Implement talent development initiatives and maintaining training effectiveness to 95%
- Manage training execution through external vendors, ensuring seamless operations
- Created 25+ L&D (SOPs) Standard Operating Procedure sand design competency development programs for succession planning and talent retention
- Lead the Automation App Development project, including vendor identification, price negotiation, and interface testing
Learning Partner & HR Partner
Flipkart
New Delhi
08.2019 - 09.2022
- Implemented talent management strategies, developed effective employee Learning strategies, in alignment with business stakeholders
- Led 5 self project and 3 centrally driven projects focused on cost saving around 25% which led to improvement of overall operations .
- Initiated the D&I charter for Grocery Pan India (TA, Engagement, Retention)
- Acted as the HR and Learning Point of Contact (POC) for the entire North Region (60 Last Mile Hub & 5 Warehouses) in Supply Chain Management
- Rolled out learning plan and journey for new hire supply chain employees , optimizing ROI of learning interventions
- Supported the LMS and content team as an SME
- Improved CSAT (Customer Satisfaction) scores from below 70% to 95% (above target of 80%) for Last Mile function North zone
- Incorporated differentiated instruction techniques into lesson planning to meet the diverse needs of all learners within the classroom setting.
- Implemented project-based learning activities that encouraged teamwork, creativity, and real-world application of knowledge.
Training Manager
Orion Edutech
Kolkata
04.2018 - 06.2019
- Managed the learning journey of trainers and Skill India students
- Monitored the performance of master trainers and trainers, providing guidance and improving training skills
- Worked as an alliance between SSC (Sector Skill Council) and supported mobilizing students(500+) as per their skills
- Identified training needs in collaboration with cross-functional teams, conducting Train the Trainer (TTT)/Training of Trainer (TOT) programs
- Developed and monitored training materials and session plans, auditing trainer performance for further development
Senior Trainer-Executive-Process Incharge and Business Analyst
IDEA Cellular
Kolkata
04.2013 - 10.2017
- Utilized analytical techniques to solve problems and address business objectives
- Maintained and circulated interaction analytics and data sources within the organization
- Supported internal and external processes and workflows, suggesting improvements based on data analysis
- Managed financial budgets, targets, and achievements for the department
- Provided training on new process flows and guided employees as per business needs
Customer Support Executive
iGATE IMS
Kolkata
04.2011 - 02.2013
- Provided voice support over phone, Skype, email, and chat for ABP Online subscription website
- Handled customer queries, requests, and complaints for domestic and overseas customers
- Prepared bills for freelancers and maintained weekly and monthly data reports
- Conducted training sessions for new employees and managed roster scheduling
Customer Support Officer
Airtel Center
Kolkata
01.2008 - 01.2011
- Assisted walk-in customers, addressing queries, requests, and complaints
- Sold handsets and provided technical support for Airtel products
- Maintained stock reports for sim cards, handsets, and other assets
- Handled customer escalations effectively
Education
PGDM-HR -
Narsee Monjee Institute Of Management Studies
New Delhi 08.2021 - 01.2023
B.Com -
Calcutta University
Kolkata 01.2003 - 01.2006
Skills
Mentorship skills
Personalized learning strategies
Training delivery
Group-oriented knowledge sharing
Assessment development
Adapting to diverse learning styles
Cross-functional collaboration
Client support
Accomplishments
- Consistently achieved monthly, quarterly, and annual business and revenue targets as Business Development Manager.
- Successfully identified new business markets (Logistics & IT) and engaged organizations for training needs, expanding client base.
- Conducted successful negotiations and ensured seamless contract execution, strengthening client relationships. Added 25 New Clients.
- Led the L&D function, designing and delivering impactful training programs across all levels (Blue collar, White collar, leadership team) improving employee skills and retention.
- Led automation app development project, successfully managing vendor selection, price negotiation, and ensuring seamless interface functionality.
- Created L&D Standard Operating Procedures.
Timeline
Learning Ambassador- Training Manager
Marg Business Transformation
08.2023 - 03.2025
L&D Lead
Casio
11.2022 - 07.2023
PGDM-HR -
Narsee Monjee Institute Of Management Studies
08.2021 - 01.2023
Learning Partner & HR Partner
Flipkart
08.2019 - 09.2022
Training Manager
Orion Edutech
04.2018 - 06.2019
Senior Trainer-Executive-Process Incharge and Business Analyst
IDEA Cellular
04.2013 - 10.2017
Customer Support Executive
iGATE IMS
04.2011 - 02.2013
Customer Support Officer
Airtel Center
01.2008 - 01.2011
B.Com -
Calcutta University
01.2003 - 01.2006
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