Tanmoy Das
Assistant Front Office Manager
Daman & Diu
Summary
Dynamic professional with extensive experience in front office operations, staff training, and delivering exceptional guest experiences. Strong communication skills and problem-solving abilities prioritize customer satisfaction and drive revenue growth. Renowned for meticulous attention to detail, ensuring seamless operations and fostering a positive environment. Expertise in hospitality management, staff leadership, and revenue optimization enhances guest services and contributes significantly to organizational success.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Assistant Front Office Manager
The Deltin Daman
10.2023 - Current
- Front Office Operations
- 1. Oversee the front office team, including reception, concierge, and bell desk. 2. Ensure that all front office systems, procedures, and policies are followed, including those related to guest registration, room assignment, and key control. 3. Monitor and maintain accurate records, reports, and statistics, including occupancy, revenue, and guest feedback.
- Guest Services
- 1. Ensure that all guest interactions are handled with courtesy, respect, and a focus on exceptional service. 2. Respond to guest complaints and concerns, resolving issues promptly and professionally. 3. Provide information about hotel services, facilities, and local attractions.
- Team Management
- 1. Supervise and develop front office team members, ensuring they have the necessary skills and knowledge to excel in their roles. 2. Monitor and evaluate team performance, providing feedback and coaching to improve performance. 3. Recruit, train, and orient new team members.
- Problem-Solving and Decision-Making
- 1. Handle guest complaints and resolve issues promptly and professionally. 2. Make decisions regarding guest requests, room assignments, and other front office-related matters. 3. Collaborate with other departments to resolve issues and improve overall hotel operations.
- Quality Control
- 1. Conduct regular inspections of the front office area, ensuring that it is clean, tidy, and well-maintained. 2. Monitor and evaluate the quality of service provided by the front office team, identifying areas for improvement. 3. Implement quality control measures to ensure that high standards of service are maintained.
- Financial Management
- 1. Manage front office revenue, including room sales, room upgrades, and other revenue streams. 2. Monitor and control front office expenses, including labor costs, supplies, and equipment.
- Other
- 1. Maintain confidentiality and handle sensitive information. 2. Perform duties as assigned by the Assistant General Manager/General Manager.
Sr. Duty Manager
The Deltin Daman
03.2022 - 10.2023
- Streamlined check-in/check-out processes for maximum efficiency and guest satisfaction.
- Strengthened employee retention rates by implementing comprehensive onboarding programs for new hires.
- Optimized inventory levels through diligent monitoring of stock levels, avoiding shortages or overstocking issues that impact business results.
- Developed strong relationships with local vendors to secure competitive pricing on supplies and services.
Duty Manager
The Deltin Daman
11.2020 - 03.2022
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Trained employees in essential job functions.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Conducted regular performance evaluations for team members, identifying areas of improvement and recommending appropriate action plans.
- Served as the primary point of contact for VIP guests, ensuring personalized service and exceptional experiences throughout their stay.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Implemented new procedures to optimize workflow efficiency within the front desk team.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Developed strong relationships with key clients, vendors, and business partners to foster a collaborative working environment.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
- Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
- Coordinated staff training sessions on new systems or procedures, fostering continuous learning among team members.
- Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Trainee Lobby Manager
Golden Palms Hotel & Spa
01.2019 - 01.2020
- Front Office Operations
- 1. Supervise and coordinate the activities of the front office team, including reception, concierge, and bell desk. 2. Ensure that all front office systems, procedures, and policies are followed, including those related to guest registration, room assignment, and key control. 3. Monitor and maintain accurate records, reports, and statistics, including occupancy, revenue, and guest feedback.
- Guest Services
- 1. Respond to guest complaints and concerns, resolving issues promptly and professionally. 2. Ensure that all guest interactions are handled with courtesy, respect, and a focus on exceptional service. 3. Provide information about hotel services, facilities, and local attractions.
- Team Support
- 1. Provide guidance, training, and support to front office team members, ensuring they have the necessary skills and knowledge to excel in their roles. 2. Monitor and evaluate team performance, providing feedback and coaching to improve performance.
- Problem-Solving and Decision-Making
- 1. Handle guest complaints and resolve issues promptly and professionally. 2. Make decisions regarding guest requests, room assignments, and other front office-related matters. 3. Collaborate with other departments to resolve issues and improve overall hotel operations.
- Safety and Security
- 1. Ensure compliance with hotel safety and security policies and procedures. 2. Respond to emergencies and incidents, providing assistance and support as needed.
- Other
- 1. Maintain confidentiality and handle sensitive information. 2. Perform duties as assigned by the Front Office Manager/Assistant Front Office Manager.
Front Office Supervisor
Peerless Inn
01.2017 - 01.2018
- Guest Services
- 1. Supervise and assist with guest check-in/check-out processes, room assignments, and key management. 2. Respond to guest complaints and concerns, resolving issues promptly and professionally. 3. Ensure that all guest interactions are handled with courtesy, respect, and a focus on exceptional service.
- Team Supervision
- 1. Supervise and coordinate the activities of the Front Office team, including reception, concierge, and bell desk. 2. Provide guidance, training, and support to team members, ensuring they have the necessary skills and knowledge to excel in their roles. 3. Monitor and evaluate team performance, providing feedback and coaching to improve performance.
- Front Office Operations
- 1. Ensure that all front office systems, procedures, and policies are followed, including those related to guest registration, room assignment, and key control. 2. Monitor and maintain accurate records, reports, and statistics, including occupancy, revenue, and guest feedback. 3. Participate in the development and implementation of front office policies and procedures.
- Quality Control
- 1. Conduct regular inspections of the front office area, ensuring that it is clean, tidy, and well-maintained. 2. Monitor and evaluate the quality of service provided by the front office team, identifying areas for improvement. 3. Implement quality control measures to ensure that high standards of service are maintained.
- Other
- 1. Maintain confidentiality and handle sensitive information. 2. Perform duties as assigned by the Front Office Manager/Assistant Front Office Manager.
Front Office Assistant
Accord Metropolitan
01.2016 - 01.2017
- Guest Services
- 1. Greet and assist guests, responding to their inquiries and resolving issues promptly. 2. Handle guest complaints and concerns, escalating to supervisors as needed. 3. Provide information about hotel services, facilities, and local attractions.
- Administrative Tasks
- 1. Answer and direct phone calls, taking messages and responding to voicemails. 2. Manage and maintain accurate records, reports, and statistics. 3. Assist with data entry, filing, and other administrative tasks.
- Front Office Operations
- 1. Assist with check-in/check-out processes, room assignments, and key management. 2. Monitor and maintain front office systems, procedures, and policies. 3. Ensure compliance with hotel standards, policies, and procedures.
- Team Support
- 1. Provide support to the Front Office team, including reception, concierge, and bell desk. 2. Assist with training and orienting new staff members. 3. Participate in team meetings and contribute to improving front office operations.
- Other
- 1. Maintain confidentiality and handle sensitive information. 2. Perform duties as assigned by the Front Office Manager/Assistant Front Office Manager.
Education
PG Diploma - hospitality
Institute of Hotel Management, Kolkata
01.2015
B.Sc. - General
West Bengal State University
01.2013
XIIth - Bengali / Bangla
West Bengal
01.2010
Xth - Bengali / Bangla
West Bengal
01.2008
Skills
Front Office Operations
Hospitality
Guest Handling
Night Auditing
Guest Service
Reservation
Cashier Activities
Revenue Management
Budgeting And Forecasting
Timeline
Assistant Front Office Manager
The Deltin Daman
10.2023 - Current
Sr. Duty Manager
The Deltin Daman
03.2022 - 10.2023
Duty Manager
The Deltin Daman
11.2020 - 03.2022
Trainee Lobby Manager
Golden Palms Hotel & Spa
01.2019 - 01.2020
Front Office Supervisor
Peerless Inn
01.2017 - 01.2018
Front Office Assistant
Accord Metropolitan
01.2016 - 01.2017
PG Diploma - hospitality
Institute of Hotel Management, Kolkata
B.Sc. - General
West Bengal State University
XIIth - Bengali / Bangla
West Bengal
Xth - Bengali / Bangla
West Bengal