Summary
Overview
Work History
Education
Skills
Additional Qualification
Disclaimer
Timeline
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Tanmoy Mahajan

Tanmoy Mahajan

Team Lead | Graduate in Biomedical Engineering
Kolkata

Summary

Experienced professional with a strong desire to secure a responsible and challenging position within a reputable organization in the relevant field. Dedicated to effectively utilizing skills and abilities to contribute to company success. Committed to delivering high-quality work and exceeding expectations to drive positive results. Seeking an opportunity to leverage experience and expertise to make a significant impact and contribute to organizational growth and success.

Overview

5
5
years of professional experience

Work History

Team Lead

Wipro
09.2021 - Current
  • Experienced in end-to-end medical device complaint handling as an Investigator.
  • Experienced in quality monitoring of end-2-end complaints handled by complaint investigators as a Quality Assurance Analyst.
  • As a TL, currently managing a team of 25 complaint investigators.
  • Streamlined workflow processes, resulting in improved overall team efficiency and effectiveness.
  • Enhanced client satisfaction by resolving issues promptly and maintaining open lines of communication.
  • Maintained high levels of employee morale through effective communication, recognition, and coaching initiatives.
  • Conducted regular performance evaluations, providing constructive feedback to promote professional growth within the team.
  • Always working collectively and collaboratively to meet client KPIs and provide client satisfaction.

Operations Management Intern

Amazon India
01.2021 - 07.2021
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Handling projects on DSR, DPMO, Bad scans.
  • Monitored KPIs and planned work accordingly to keep numbers in green.
  • Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
  • Maintained regular communication channels with the delivery partners to understand their challenges and help them make seamless deliveries ensuring customer satisfaction.

Biomedical Engineer Intern

Calcutta Medical and Research Institute
06.2019 - 07.2019
  • Understood the role of a Bio-Medical Engineer in a hospital.
  • Learnt on working principles of medical devices equipped in muli-specialty hospitals.
  • Observed and handled breakdown maintenance of medical devices.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.

Education

Bachelor of Technology - Biomedical Engineering

Netaji Subhash Engineering College
Kolkata, India
04.2001 -

National Gems Higher Secondary School
Kolkata, India
04.2001 -

National Gems Higher Secondary School
Kolkata, India
2015

Skills

Teamwork and Collaboration

Problem-Solving

Client Relationships

Complaints Handling in Trackwise

Servicemax navigation

Root Cause Analysis

Quality Assurance

Operations Management

Coaching and Mentoring

Performance monitoring

Additional Qualification

  • Qualified complaint Evaluator under Philips medical device PMS complaints handling.
  • Qualified complaint Investigator under Philips medical device PMS complaints handling.
  • Qualified Quality Assurance Analyst.

Disclaimer

I do hereby declare that the above statements mentioned in my resume are true and correct to the best of my knowledge and belief.

Timeline

Team Lead

Wipro
09.2021 - Current

Operations Management Intern

Amazon India
01.2021 - 07.2021

Biomedical Engineer Intern

Calcutta Medical and Research Institute
06.2019 - 07.2019

Bachelor of Technology - Biomedical Engineering

Netaji Subhash Engineering College
04.2001 -

National Gems Higher Secondary School
04.2001 -

National Gems Higher Secondary School

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Tanmoy MahajanTeam Lead | Graduate in Biomedical Engineering