Tanmoy Mahajan
Team Lead | Graduate in Biomedical Engineering
Kolkata
Summary
Experienced professional with a strong desire to secure a responsible and challenging position within a reputable organization in the relevant field. Dedicated to effectively utilizing skills and abilities to contribute to company success. Committed to delivering high-quality work and exceeding expectations to drive positive results. Seeking an opportunity to leverage experience and expertise to make a significant impact and contribute to organizational growth and success.
Overview
5
5
years of professional experience
Work History
Team Lead
Wipro
Kolkata, India
09.2021 - Current
- Experienced in end-to-end medical device complaint handling as an Investigator.
- Experienced in quality monitoring of end-2-end complaints handled by complaint investigators as a Quality Assurance Analyst.
- As a TL, currently managing a team of 25 complaint investigators.
- Streamlined workflow processes, resulting in improved overall team efficiency and effectiveness.
- Enhanced client satisfaction by resolving issues promptly and maintaining open lines of communication.
- Maintained high levels of employee morale through effective communication, recognition, and coaching initiatives.
- Conducted regular performance evaluations, providing constructive feedback to promote professional growth within the team.
- Always working collectively and collaboratively to meet client KPIs and provide client satisfaction.
Operations Management Intern
Amazon India
Lucknow, India
01.2021 - 07.2021
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Conducted regular reviews of operations and identified areas for improvement.
- Handling projects on DSR, DPMO, Bad scans.
- Monitored KPIs and planned work accordingly to keep numbers in green.
- Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
- Maintained regular communication channels with the delivery partners to understand their challenges and help them make seamless deliveries ensuring customer satisfaction.
Biomedical Engineer Intern
Calcutta Medical and Research Institute
Kolkata
06.2019 - 07.2019
- Understood the role of a Bio-Medical Engineer in a hospital.
- Learnt on working principles of medical devices equipped in muli-specialty hospitals.
- Observed and handled breakdown maintenance of medical devices.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Education
Bachelor of Technology - Biomedical Engineering
Netaji Subhash Engineering College
Kolkata, India 04.2001 -
National Gems Higher Secondary School
Kolkata, India 04.2001 -
National Gems Higher Secondary School
Kolkata, India2015
Skills
Teamwork and Collaboration
Problem-Solving
Client Relationships
Complaints Handling in Trackwise
Servicemax navigation
Root Cause Analysis
Quality Assurance
Operations Management
Coaching and Mentoring
Performance monitoring
Additional Qualification
- Qualified complaint Evaluator under Philips medical device PMS complaints handling.
- Qualified complaint Investigator under Philips medical device PMS complaints handling.
- Qualified Quality Assurance Analyst.
Disclaimer
I do hereby declare that the above statements mentioned in my resume are true and correct to the best of my knowledge and belief.
Timeline
Team Lead
Wipro
09.2021 - Current
Operations Management Intern
Amazon India
01.2021 - 07.2021
Biomedical Engineer Intern
Calcutta Medical and Research Institute
06.2019 - 07.2019
Bachelor of Technology - Biomedical Engineering
Netaji Subhash Engineering College
04.2001 -
National Gems Higher Secondary School
04.2001 -
National Gems Higher Secondary School