TANMOY SEN
Kolkata,WB
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Senior Executive position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
3
3
Languages
3
3
years of post-secondary education
Work History
Senior Executive
AMRI HOSPITAL SALTLAKE
08.2023 - 10.2023
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Enhanced customer satisfaction ratings through implementation of targeted programs aimed at addressing specific areas of concern identified via research and surveys.
Floor CoordinatorINPATIENT
NETAJI SUBHASH CHANDRA BOSE CANCER HOSPITAL
08.2021 - 07.2023
- Developed rapport with Patient Relative through active listening skills, leading to positive feedback from Patient relative.
- Processed customer service orders promptly to increase customer satisfaction.
- Maintained detailed records of Patient/patient relative interactions, ensuring proper follow-up and resolution of issues.
- Educated Patient and patient relative about billing, payment processing and support policies and procedures.
WARD SECRETARY
Apollo Multi- Specialty Hospitals
03.2018 - 07.2021
- Optimized inventory management processes for ward supplies by regularly monitoring stock levels and submitting timely requisition requests to the purchasing department.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Enhanced interdisciplinary collaboration through active participation in team meetings, contributing valuable insights from the ward secretary perspective.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered phone calls and messages for -physician medical facility, scheduling appointments, and handling patient inquiries.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
CUSTOMER CARE EXEUTIVE
TATA MEDICAL CENTRE
12.2015 - 02.2018
- Communicated with customers to identify needs and expectations.
- Coordinated timely responses to online customer communication and researched complex issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
Store Assistant
ILS Hospital,SALTLAKE, Kolkata 64
08.2011 - 10.2013
- Ensured compliance with safety standards, conducting routine checks of equipment and facilities to maintain a secure environment for staff and customers alike.
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Assisted with inventory control measures such as cycle counts, physical inventories, and reconciling discrepancies in stock records.
Education
BACHELOR IN HOSPITAL MANAGEMENT (2008-2011) - BACHELOR IN HOSPITAL MANAGEMENT
TECHNO INDIA, SECTOR-V, SALT LAKE,
08.2008 - 05.2011
Skills
Microsoft Word
Timeline
Senior Executive
AMRI HOSPITAL SALTLAKE
08.2023 - 10.2023
Floor CoordinatorINPATIENT
NETAJI SUBHASH CHANDRA BOSE CANCER HOSPITAL
08.2021 - 07.2023
WARD SECRETARY
Apollo Multi- Specialty Hospitals
03.2018 - 07.2021
CUSTOMER CARE EXEUTIVE
TATA MEDICAL CENTRE
12.2015 - 02.2018
Store Assistant
ILS Hospital,SALTLAKE, Kolkata 64
08.2011 - 10.2013
BACHELOR IN HOSPITAL MANAGEMENT (2008-2011) - BACHELOR IN HOSPITAL MANAGEMENT
TECHNO INDIA, SECTOR-V, SALT LAKE,
08.2008 - 05.2011
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