Tanner Fetz
Zionsville
Summary
Insurance claims professional with experience handling auto claims, investigating liability and coverage, communicating with policyholders and third parties, and resolving customer concerns efficiently. Strong background in claims guidance, policy review, fact gathering, and high-volume workload management. Recognized for top performance, strong productivity, and delivering clear service in fast-paced environments.
Overview
11
11
years of professional experience
Work History
TCR1 / ICS
GEICO
04.2022 - Current
- Review policies, analyze facts of loss, and determine coverage and liability based on claim details.
- Investigate claims by gathering information from policyholders, claimants, police, witnesses, and other involved parties.
- Handled auto claims by guiding policyholders and claimants through claims process, ensuring understanding and compliance.
- Document claim activity accurately and maintain organized files to support timely claim handling.
- Explain complex claims and coverage information clearly to customers without insurance backgrounds.
- Resolved customer concerns and complaints professionally, upholding service standards and fostering customer satisfaction in fast-paced environment.
- Managed high-volume workload while ensuring accuracy and responsiveness, contributing to strong customer service outcomes.
Mortgage Loan Originator
Royal United Mortgage
06.2021 - 03.2022
- Assessed client needs and matched them with appropriate mortgage products based on qualifications and goals.
- Communicated regularly with clients to clarify options and requirements, facilitating informed decision-making.
- Fostered strong client relationships through responsive service, professionalism, and effective problem-solving.
- Guided clients through financial processes, ensuring compliance and enhancing communication and documentation.
Customer Service Representative
Giant Eagle
01.2015 - 06.2021
- Provided consistent customer service in fast-paced environment while managing multiple tasks effectively.
- Developed lasting customer relationships through reliable service and clear communication.
- Addressed customer concerns and ensured smooth daily operations with attention to detail and professionalism.
- Maintained inventory awareness and communicated supply needs to supervisors promptly.
Brand-Image Specialist
Giant Eagle
05.2019 - 10.2020
- Ensured brand compliance across 80 independent locations by maintaining current signage and advertising materials.
- Developed strong working relationships with location owners and staff, fostering accountability and consistency.
- Clarified audit and mystery shop expectations for site teams, enhancing understanding and execution.
Education
Bachelor of Science - Economics
Ball State University
05-2021
Skills
- Auto claims handling
- Coverage review
- Liability assessment
- Claims investigation
- Policy interpretation
- Customer service and support
- Conflict resolution
- File documentation
- Verbal and written communication
- Time management
Awards Recognition
- Top TCR1 Adjuster in first year at GEICO
- Highest queue volume on the Midwest floor in Q1 2023
- Employee of the Month, Anderson District, Indiana — 11/01/17
- WOW Pin for excellent customer service — 07/01/16
- Company scholarships awarded for contributions and goodwill
Licensing
Federally licensed for auto claims in all states
Timeline
TCR1 / ICS
GEICO
04.2022 - Current
Mortgage Loan Originator
Royal United Mortgage
06.2021 - 03.2022
Brand-Image Specialist
Giant Eagle
05.2019 - 10.2020
Customer Service Representative
Giant Eagle
01.2015 - 06.2021
Bachelor of Science - Economics
Ball State University