Tanner Newburn
Elkhart
Summary
Dynamic account representative with 6 years experience at Burlington Graphic Systems, excelled in enhancing customer satisfaction and managing key accounts.
Overview
9
9
years of professional experience
Work History
Lead Account Representative
Burlington Graphic Systems
04.2024 - Current
- Managed 40+ accounts while working closely with sales team to enhance customer satisfaction by addressing inquiries and resolving issues promptly.
- Provided comprehensive training to new hires on account management best practices, driving consistency in service delivery across the team.
- Oversee all cycle counts and orders sent in by account representative team.
- Supported customer satisfaction through regular follow-up and communication.
- Collaborated with other departments to address customer needs and service requests.
Account Representative
Burlington Graphic Systems
06.2019 - 04.2024
- Perform biweekly cycle counts and accurately order based off customers needs.
- Managed key accounts, maintaining strong relationships with clients and ensuring a high level of customer satisfaction.
- Communicate with sales team regarding orders, run rates, quality concerns and any information business worthy as needed.
- Field quality concerns and sort out shipping errors at the customers plants as needed.
Delivery Driver
Burlington Graphic Systems
06.2016 - 06.2019
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Expedited deliveries to meet customer deadlines and requirements.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
Education
High School Diploma -
Elkhart Central
Elkhart, IN06-2016
Skills
- Excel Spreadsheet
- Time Management
- Organizational Skills
- Customer Relationship Building
- Creative Problem Solving
- Product knowledge
- Inventory management
Timeline
Lead Account Representative
Burlington Graphic Systems
04.2024 - Current
Account Representative
Burlington Graphic Systems
06.2019 - 04.2024
Delivery Driver
Burlington Graphic Systems
06.2016 - 06.2019
High School Diploma -
Elkhart Central
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