Tannu Balodi
zirakpur
Summary
I’m a results-oriented professional with experience in operations management, business development, and strategic leadership. I’m passionate about optimizing processes, driving growth, and building meaningful relationships with clients. I thrive in fast-paced environments, always focused on delivering impactful results and continuous improvement. My goal is to help organizations succeed and grow by bringing a mix of creativity, efficiency, and collaboration to the table.
Overview
4
4
years of professional experience
Work History
Operations Coordinator
Network Kings Pvt. Ltd.
02.2024 - 01.2025
- Coordinate daily operations of the EdTech platform, ensuring smooth delivery of online courses and educational content to students globally.
- Manage scheduling, and coordination for virtual classrooms, ensuring all sessions are delivered on time and in compliance with curriculum standards.
- Handle internal communication and manage resources to ensure timely execution of marketing campaigns, content uploads, and live training events.
- Support the onboarding of new instructors and staff, providing them with the tools and knowledge needed to excel within the operational framework.
Business Development Executive
Safety Circle India Private limited
01.2023 - 01.2024
- As a Business Development Executive at my company, I gained valuable experience in streamlining workflows, optimizing processes, and enhancing operational efficiency
- My responsibilities included Data Analysis, Process Improvement, Quality Assurance, Client Communication, Strategic Planning, Operational Efficiency
- The importance of effective communication, strategic decision-making, and mentorship in driving productivity and achieving organizational goals
- Participated in meetings with senior executives to discuss strategic objectives related to business development initiatives.
Senior Executive
DIGIBERG limited
10.2021 - 12.2022
- Collaborated with senior management to develop and implement strategic business plans to increase market penetration.
- Managed and monitored project timelines, ensuring tasks were completed within budget and on schedule.
- Led market research efforts, providing actionable insights that supported key decision-making processes.
- Supported the training and development of junior staff to improve organizational productivity and performance.
- Identified and nurtured business opportunities with key clients and stakeholders.
Sr. Customer Service Executive
Knack Global
04.2021 - 10.2021
- Resolve complex customer issues, providing personalized solutions to improve retention rates.
- Monitor and assess team performance, conducting coaching sessions and providing feedback to enhance efficiency.
- Took special orders in person and over telephone, generating additional revenue every month.
- Supported sales team members to drive growth and development.
- Updated system with order specifics and customer details, preferences, and billing information.
- Assisted customers with questions and resolution of issues to maintain high satisfaction ratings.
Education
12th -
CBSE Board
01.2017
10th -
CBSE Board
01.2015
BA - English (hons.)
Dev Sanskriti Vishwavidyalaya University
HaridwarSkills
- Analytical skills
- Data Analysis & Reporting
- Interpersonal skills
- Teamwork
- Communication
- Call management
- Providing assistance
- Relationship Management
- Revenue Growth
CRM TOOLS
- Salesforce
- Hubspot
- Zoho
- Bitrix
Timeline
Operations Coordinator
Network Kings Pvt. Ltd.
02.2024 - 01.2025
Business Development Executive
Safety Circle India Private limited
01.2023 - 01.2024
Senior Executive
DIGIBERG limited
10.2021 - 12.2022
Sr. Customer Service Executive
Knack Global
04.2021 - 10.2021
12th -
CBSE Board
10th -
CBSE Board
BA - English (hons.)
Dev Sanskriti Vishwavidyalaya University