Summary
Overview
Work History
Education
Skills
Languages
Certification
Affiliations
Accomplishments
Timeline
Generic
Tannu Bansal

Tannu Bansal

New Delhi

Summary

Results-driven Technical Analyst with experience at Bank of America, excelling in technical troubleshooting and system performance monitoring. Proven ability to resolve complex issues efficiently while enhancing user satisfaction. Strong analytical thinking and problem resolution skills contributed to improved system functionalities and user education on IT best practices.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Technical Analyst

Bank Of America
GIFT, Gandhinagar
08.2023 - Current
  • Monitored performance of systems and applications and took appropriate corrective action when necessary.
  • Provided technical support to users, troubleshooting system issues and resolving problems in a timely manner.
  • Diagnosed and resolved desktop system problems efficiently and effectively.
  • Installed, configured, and maintained operating systems on user workstations.
  • Assisted users with remote access tools and VPN connectivity issues.
  • Documented support activities in ticketing systems for tracking purposes.
  • Educated users on IT policies, security protocols, and best practices.
  • Conducted routine maintenance and updates on desktop applications and systems.
  • Troubleshot network connectivity issues for both wired and wireless connections.
  • Configured user accounts, permissions and passwords according to company policies.
  • Collaborated with teams to improve system functionalities.

Education

Bachelor of Technology - Computer Science

Banasthali Vidyapith
Jaipur, Rajasthan
05-2023

Senior Secondary - 12th CBSE Board

GSKV Sarvodaya Kanya Vidyalaya
B-3 Paschim Vihar,Delhi
06-2019

Secondary School - 10th CBSE Board

Dharam Deep Secondary Public School
New Delhi
05-2017

Skills

  • Technical troubleshooting
  • Remote access support
  • Network connectivity
  • Operating system configuration
  • System performance monitoring
  • Analytical thinking
  • Problem resolution
  • Documentation management

Languages

Hindi
First Language
English
Proficient (C2)
C2

Certification

  • ITIL V4 (07/2025) - SimpliLearn
  • Python Ansible (05/2025) - Internal Bank Of America
  • Java Fundamentals (09/2023 - 10/2024) - IBM Developers Skills Network
  • SQL(Intermediate) (09/2022 - 03/2023) - Hacker Rank
  • Barclays LifeSkills Programme Certificate (10/2022) - GIT Foundation

Affiliations

Organized and managed team outing activity at Bank of America.

Accomplishments

Recognition for contributing and being featured in the Global Top Rank.

Timeline

Technical Analyst

Bank Of America
08.2023 - Current

Bachelor of Technology - Computer Science

Banasthali Vidyapith

Senior Secondary - 12th CBSE Board

GSKV Sarvodaya Kanya Vidyalaya

Secondary School - 10th CBSE Board

Dharam Deep Secondary Public School

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Tannu Bansal