TANNU KATYAL
NEW DELHI
Summary
Resourceful human resources executive focused on employee training and onboarding. Talent for turning around flagging operations and providing growth-oriented leadership. Excellent record of workforce development and strategic hiring for key positions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Associate
Tech Mahindra Limited
03.2025 - Current
- Built relationships with customers by providing friendly customer service.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Assisted customers with selecting items and answering questions about products.
Advisor
Concentrix
09.2024 - 02.2025
- Resolving the queries of the customers over the chat by investigating all the parameters.
Associate
Zomato Limited
03.2024 - 07.2024
- Resolving the queries of the customers over the chat by investigating all the parameters.
Customer Service Executive
Teleperformance
06.2023 - 02.2024
- Analyzing and reporting customer data to devise new strategies, or update the existing ones.
- Making appointments that fit into the schedule of the client and the customer.
Helpdesk Executive
NTT Data Services
02.2022 - 12.2022
- Responsible for entering users into the system, troubleshooting access problems, resetting passwords, and providing software instructions.
Customer Service Representative
Concentrix daksh Pvt. Ltd.
01.2020 - 02.2022
- Responsible for answering customer technical calls efficiently in order to perform suitable troubleshooting as per their needs.
Education
MBA - HRM
SYMBIOSIS CENTRE FOR DISTANCE LEARNING
PUNE06-2023
Bachelor of Arts - Humanities
SCHOOL OF OPEN LEARNING, DU
10-2021
High School Diploma -
DL DAV MODEL SCHOOL PITAMPURA
03-2018
High School Diploma -
DL DAV MODEL SCHOOL, PITAMPURA
03-2017
Skills
- Employee training
- Data analysis
- Human resource management
- Customer relationship management
- Conflict resolution
- Team collaboration
- Recruitment strategies
- HR policy development
- Employee engagement
Certification
- Proficient in German Language
Timeline
Associate
Tech Mahindra Limited
03.2025 - Current
Advisor
Concentrix
09.2024 - 02.2025
Associate
Zomato Limited
03.2024 - 07.2024
Customer Service Executive
Teleperformance
06.2023 - 02.2024
Helpdesk Executive
NTT Data Services
02.2022 - 12.2022
Customer Service Representative
Concentrix daksh Pvt. Ltd.
01.2020 - 02.2022
MBA - HRM
SYMBIOSIS CENTRE FOR DISTANCE LEARNING
Bachelor of Arts - Humanities
SCHOOL OF OPEN LEARNING, DU
High School Diploma -
DL DAV MODEL SCHOOL PITAMPURA
High School Diploma -
DL DAV MODEL SCHOOL, PITAMPURA
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