TANNU KHANNA
Ghaziabad
Summary
. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
PROJECT MANAGEMENT ANALYST
HCL TECH
03.2024 - Current
- Established strong working relationships with clients, fostering trust and open communication throughout the duration of projects.
- Implemented continuous improvement initiatives by analyzing past project performance data and incorporating lessons learned into future projects.
- Managed change requests effectively to minimize disruptions while remaining focused on achieving desired outcomes.
- Coordinated efforts among multidisciplinary teams, enabling seamless execution of critical tasks within tight deadlines.
- Reduced project costs through effective resource allocation and budget monitoring.
- Facilitated cross-functional collaboration for successful completion of complex projects.
- Maintained compliance with industry regulations by ensuring that all necessary permits were obtained before commencing work on projects.
- Streamlined reporting procedures to provide timely updates on project progress to stakeholders.
- Identified plans and resources required to meet project goals and objectives.
- Developed comprehensive project documentation to ensure clear understanding of scope, objectives, and deliverables among all stakeholders.
Bench Management
WORKFORCE MANAGEMENT SPECIALIST, HCL TECH
10.2021 - 02.2023
- Coordinating communication between stakeholders at all levels during the life cycle of a project
- Monitoring the progress of all active projects by tracking task completion rates against assigned deadlines
- Maintaining an organized filing system for all relevant PMO documents such as contracts, invoices
- Managing and maintaining project documents, including timelines, budgets, and action items for multiple projects
- Planning, scheduling and coordinating project activities to meet timeline schedules
- Proposing, reviewing and getting approved the modifications to project plans
- Monitored employee morale levels on a daily basis and took proactive steps when needed
- Identified skill gaps amongst existing employees and created training plans accordingly
- Conducted regular meetings with staff members to discuss job duties, expectations, and feedback
- Cultivated a positive work environment by addressing employee grievances in a timely manner
- Monitored employee attendance records and addressed any discrepancies promptly
BACKGROUND SCREENING ANALYST
HCL TECH
11.2020 - 09.2021
- Performed quality assurance reviews of completed background checks to verify accuracy while identifying areas for improvement in future screenings.
- Verified employment history and educational credentials, providing clients with the necessary information to make informed hiring decisions.
- Developed strong working relationships with colleagues and external partners, fostering a positive team environment for achieving objectives efficiently.
- Streamlined workflow efficiency by implementing new data management techniques for processing background checks.
- Collaborated with team members to identify best practices in background screening procedures, resulting in a more effective process.
- Enhanced accuracy of background screening reports by conducting thorough research and verification processes.
- Conducted comprehensive criminal record searches to provide clients with accurate risk assessments of potential employees or tenants.
- Coordinated with global vendors and partners to obtain required documents for international background checks, maintaining accurate and timely results.
TRAVEL DIRECTOR
WENDLINE TOURS AND TRAVELS
04.2011 - 04.2020
- Increased repeat business by maintaining ongoing communication with clients and offering tailored recommendations for future trips.
- Led informative pre-trip meetings to prepare clients for their upcoming journeys and address any questions or concerns.
- Assisted in the establishment of partnerships with other organizations to expand destination options available for clients.
- Provided support in managing budgets for various trips, making sure expenses were allocated appropriately while maximizing value for clients.
- Collaborated with local vendors for exclusive deals, resulting in cost savings and unique experiences for clients.
- Evaluated client feedback post-trip, using insights gained to further improve future offerings within the organization''s portfolio of programs.
- Stayed up-to-date on industry trends, incorporating new ideas into travel program development when applicable.
- Trained new team members on company procedures and best practices within the role of a Travel Director.
- Negotiated contracts with suppliers, securing favorable terms for company operations while maintaining high-quality offerings for clients.
- Streamlined booking processes, increasing efficiency and reducing errors in reservations.
- Handled emergency situations calmly and efficiently, ensuring the safety and well-being of all participants during travels.
- Enhanced guest experience by creating personalized travel itineraries and accommodating special requests.
Education
DIPLOMA - TRAVEL AND TOURISM
ANNAMALAI UNIVERSITY
Chennai, Tamil naduBACHELOR OF ARTS (B.A - TRAVEL AND TOURISM
IGNOU
Skills
- Requirements Analysis
- Project evaluation
- Project tracking
- Customer Relations
- Stakeholder Communications
- Client Relations
- Work flow planning
- Staff Management
- Schedule Management
- Project Management
Timeline
PROJECT MANAGEMENT ANALYST
HCL TECH
03.2024 - Current
Bench Management
WORKFORCE MANAGEMENT SPECIALIST, HCL TECH
10.2021 - 02.2023
BACKGROUND SCREENING ANALYST
HCL TECH
11.2020 - 09.2021
TRAVEL DIRECTOR
WENDLINE TOURS AND TRAVELS
04.2011 - 04.2020
DIPLOMA - TRAVEL AND TOURISM
ANNAMALAI UNIVERSITY
BACHELOR OF ARTS (B.A - TRAVEL AND TOURISM
IGNOU