Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Tannu Sharma

New Delhi

Summary

Dynamic Assistant Manager at Channel Play LTD with a proven track record in client relationship management and process improvement. Expert in strategic planning and team management, successfully enhancing operational efficiency and employee performance. Adept at reporting insights from data to drive informed decision-making and elevate customer satisfaction.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Assistant Manager- HR & Payroll

Channel Play LTD
Gurgaon
12.2022 - Current
  • Provided guidance on employee relations issues such as performance management and disciplinary actions.
  • Reviewed resumes received from external sources and selected suitable candidates for further screening processes.
  • Ensured timely completion of background checks prior to hiring new employees.
  • Maintained a database of employee records which included personal details, contact information, leave records.
  • Compiled employee records by maintaining applications, forms, reports, and other documents.
  • Developed training programs for existing employees to increase their knowledge base and skill set.
  • Conducted onboarding activities for new employees, including orientation sessions, paperwork processing, and introduction to departmental staff.
  • Managed payroll system data entry, ensuring accuracy of information entered into the system.
  • Handled employee discipline and termination to address policy infractions.
  • Conducted employee performance reviews and implemented corrective actions to increase productivity.

Operations Executive

TFR Studios
New Delhi
03.2019 - 11.2022
  • Maintained accurate records of operational data and documents for audit purposes.
  • Developed and implemented operational strategies to improve efficiency, reduce costs and increase customer satisfaction.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Formed and sustained strategic relationships with clients.

CSR & Service Coordinator

Mars Retailtech Pvt. LTD
New Delhi
08.2016 - 10.2018
  • Provided guidance on product features and benefits as well as troubleshooting techniques.
  • Handled customer inquiries and complaints in a timely manner.
  • Analyzed call trends to identify areas of improvement for customer service processes.
  • Gathered feedback from customers regarding products and services.
  • Provided customer service support to customers over the phone and by email.
  • Generated reports on customer inquiries and complaints for management review.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.

Education

MBA - HR & Marketing

Subharti University
Uttar Pradesh
06-2025

Bachelor of Arts - Arts & Humanities

IGNOU
New Delhi
11-2022

Skills

  • Client Relationship Management
  • Collaborative stakeholder engagement
  • Process Improvement
  • Office Administration
  • Client relations management
  • Operations management
  • Multitasking and organization
  • Performance reviewing
  • Project management
  • Payroll Management
  • Attendance Management

Certification

Diploma in Computer Applications

Accomplishments

  • Awarded Channelplay Champ Award for Demonstrating Value & Delight to the Customer in FY'23 & 24

Timeline

Assistant Manager- HR & Payroll

Channel Play LTD
12.2022 - Current

Operations Executive

TFR Studios
03.2019 - 11.2022

CSR & Service Coordinator

Mars Retailtech Pvt. LTD
08.2016 - 10.2018

MBA - HR & Marketing

Subharti University

Bachelor of Arts - Arts & Humanities

IGNOU

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Tannu Sharma