Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic
Tannu  Singh

Tannu Singh

Noida

Summary

Strategic MBA graduate specializing in HR and Business Analytics, supported by two years of customer service experience. Proven ability to leverage data-driven insights to optimize workforce performance and enhance employee engagement. Skilled at translating front-line customer feedback into actionable HR strategies that improve retention and operational efficiency.

Overview

1
1
Certification

Work History

Customer Service Executive

Digitech Calls System Pvt Ltd (Swiggy Chat support Process)
Noida
2024 - 2025
  • Multitasking, Query Resolution, Stakeholder, Coordination, Order Management, KPI Adherence, Documentation & Shift Flexibility

Customer service executive

iEnergizer (Flight/Travel Tickets Booking Process)
Noida
2023 - 2024
  • Flight Booking & Ticketing Responsibilities
  • Cancellation & Refund Process Responsibilities
  • Customer Support & Vendor Coordination

Education

MBA - HR & Business Analytics

Galgotias University
Greater Noida
01-2027

BBA - Marketing Management

GNIOT Institute of Management Studies
Greater Noida
01-2023

NIOS -

Senior Secondry Education
Noida
01-2020

CBSE -

Secondary Education
Noida
01-2018

Skills

  • Customer service
  • Team collaboration & problem solving
  • Empathy and patience
  • Microsoft outlook
  • Microsoft word & PowerPoint
  • Microsoft Excel

Certification

  • Advanced Microsoft Excel Certification
  • Google Workshop Certification
  • NISM Financial Literacy Certification

Affiliations

  • Volunteered in organizing academic, cultural, and college events, supporting event coordination, participant engagement, and smooth execution of activities.

Timeline

Customer Service Executive

Digitech Calls System Pvt Ltd (Swiggy Chat support Process)
2024 - 2025

Customer service executive

iEnergizer (Flight/Travel Tickets Booking Process)
2023 - 2024

MBA - HR & Business Analytics

Galgotias University

BBA - Marketing Management

GNIOT Institute of Management Studies

NIOS -

Senior Secondry Education

CBSE -

Secondary Education
Tannu Singh