Summary
Overview
Work History
Education
Skills
Timeline
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TANSHU ARYA

FARIDABAD

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

6
6
years of professional experience

Work History

Senior Education Consultant/Branch Operations Manager

Asta Achievers
Gurgaon
10.2021 - 05.2024
  • Assisted with grant writing activities related to educational programs or services.
  • Provided ongoing technical assistance to school personnel in the areas of curriculum development, instructional strategies, assessment practices, data analysis and program evaluation.
  • Maintained current knowledge of state standards and regulations pertaining to public education systems.
  • Analyzed assessment results from multiple sources to provide feedback to schools about academic performance trends over time.
  • Organized and facilitated workshops for educators on topics such as classroom management, differentiated instruction, and research-based instructional strategies.
  • Designed and delivered presentations on current educational trends and research findings to educators and policymakers.
  • Developed new services and offerings for both public and private school customers.

Customer Support Representative

Server Center Ltd.
Faridabad
09.2019 - 10.2021
  • Advised customers on how best to use products or services offered by the company.
  • Developed relationships with customers through friendly interactions.
  • Implemented process improvements for more efficient handling of customer queries.
  • Responded promptly to complaints or requests from customers.
  • Handled escalated customer service issues with professionalism and empathy.
  • Monitored performance metrics related to customer satisfaction scores.
  • Identified opportunities to improve customer experience and suggested changes accordingly.
  • Collaborated with team members on projects aimed at improving customer satisfaction levels.
  • Performed quality assurance checks on all customer support tickets handled.
  • Developed strong relationships with customers by providing helpful advice and support.

Executive

Authbridge research services
Gurgaon
09.2018 - 08.2019
  • Conducted market research and analysis to identify potential business opportunities.
  • Developed and implemented strategies to increase executive efficiency.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Education

Bachelors of Commerce - Commerce

Chaudhary Charan Singh University
Meerut
11-2017

Grade 12 - Commerce

Central Board of Secondary Education
Faridabad
01-2014

Grade 10 -

Central Board of Secondary Education
Faridabad
01-2012

Skills

  • Implementation strategies
  • Decision-Making
  • Multitasking
  • Adaptability and Flexibility
  • Task Prioritization
  • Adaptability
  • Course development experience
  • Problem-solving abilities
  • Reliability
  • Active Listening
  • Problem-Solving
  • Effective Communication

Timeline

Senior Education Consultant/Branch Operations Manager

Asta Achievers
10.2021 - 05.2024

Customer Support Representative

Server Center Ltd.
09.2019 - 10.2021

Executive

Authbridge research services
09.2018 - 08.2019

Bachelors of Commerce - Commerce

Chaudhary Charan Singh University

Grade 12 - Commerce

Central Board of Secondary Education

Grade 10 -

Central Board of Secondary Education

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