Salesforce
Tanu Dua
Risk And Fraud Analyst
Faridabad
Summary
A competent professional with 4.5 years of experience in Fintech and financial organization.Well organized and experienced in performing fraud and suspicious trend analysis.Working closely with engagment partners to assess the requirements and providing end to end support.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Fraud and Risk Analyst
PayU Payments Private Limited
Gurugram
07.2021 - Current
- Enhanced due diligence on merchant portfolio data and sharing recommendations for preparation of rules to mitigate the risk.
- Analyze large amount of data to find patterns of fraud and anomalies.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Implemented internal controls to maintain integrity and accuracy of financial records.
- Evaluated customer data to identify and prevent fraudulent activities.
- Established and maintained positive working relationships with external law enforcement agencies to support fraud investigations.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Developed and implemented procedures to detect and prevent fraud.
- Tracked fraud cases and monitor trends to develop strategies for prevention and to ensure that the transaction is in line with the the declared line of business.
- Reviewing and submitting Suspicious Transaction Reports (STR) for submission to Financial Intelligence Unit (FIU) to prevent money laundering.
- Handling NPCI and Bank queries related to fraud and sharing outcomes.
- Identifying gaps and suggesting ways to control frauds in reseller model.
- Handling merchant portfolio risk assessment and assigning scores to merchant accordingly.
- Reviewing websites,web crawler checks to check the performance of website and digital mystery shoppings to identify frauds.
- Engaging with merchant and gather relevant information as may be available in relation to business of merchant.
- Handling social media escalations effectively.
- Closure of assigned work within the defined TAT.
KYC Analyst
SBI Card And Payment Services Limited
Gurugram
12.2018 - 06.2021
- KYC competion of an existing and add on customer basis categorization assigned to customer while onboarding.
- Adjusted end-to-end KYC process needs to align with workforce capabilities.
- Handled account blocking activity in case of non completion of KYC of an existing customers.
- Supported KYC processes for prospective and existing customers.
- Resolved system generated alerts with complete process understanding.
- Check the KYC documents according to compliance guidelines.
- Identified red flag situations and escalating in line with policy and procedures.
- Handled inter departmental escalations.
- Contributed ideas and participating in efforts to further improve and streamline the process by identifying and fixing gaps.
- Mantained Zero TAT for daily inventory.
- Maintained roster for the team every week by considering the requirement of team members.
- Mentor new joinees so as to help them understand the process and policies.
Education
XII - Commerce
Modern Vidhya Niketan,CBSE
Faridabad 04.2009 - 04.2010
Bachelor Of Commerce - Commerce
Maharshi Dayanand University
Rohtak 05.2010 - 05.2013
Master Of Commerce - Commerce
Maharshi Dayanand University
Rohtak 05.2013 - 05.2016
Post Graduation Diploma In Banking. - Banking And Relationship Managment
Manipal Academy of Banking
Bengaluru 05.2014 - 05.2015
Skills
Project Management
Accomplishments
- Have been awarded with Global Recognition Award for the current year.
- Achieved 100% accuracy for 3 consecutive quarter's.
- Have prevented frauds valued 18 Crore during the tenure.
- Received On the Spot Award.
- Resolved various reporting issues by working with the software team to automate the same.
- Recieved Employee of the month two times in a year.
Software
SQL
Microsoft Excel
Timeline
Fraud and Risk Analyst
PayU Payments Private Limited
07.2021 - Current
KYC Analyst
SBI Card And Payment Services Limited
12.2018 - 06.2021
Post Graduation Diploma In Banking. - Banking And Relationship Managment
Manipal Academy of Banking
05.2014 - 05.2015
Master Of Commerce - Commerce
Maharshi Dayanand University
05.2013 - 05.2016
Bachelor Of Commerce - Commerce
Maharshi Dayanand University
05.2010 - 05.2013
XII - Commerce
Modern Vidhya Niketan,CBSE
04.2009 - 04.2010