Tanu N
Client Account Manager
Bengaluru
Summary
Business Associate with expertise in requirement gathering, data analysis, client acquisition, and stakeholder management. Skilled in Analysis, CRM tools, and process optimization to drive business growth and efficiency. Proven ability to bridge business needs with technology solutions while account handling and enhancing customer relationships. Adept at driving customer satisfaction, optimizing processes, and ensuring successful project delivery
Overview
3
3
years of professional experience
5
5
Certifications
3
3
Languages
Work History
Client Account Manager & Analyst
Wenger & Watson Inc.
11.2023 - Current
- Managed end to end delivery process for a key client, coordinating cross functional team to ensure seamless execution and customer satisfaction.
- Successfully brought in and established partnerships with high-impact GCC clients such as LSEG, Abbott, FIS, Flipkart, Tata Digital, Titan, Tata Cliq, Meesho, and Swiggy, contributing to business growth and brand credibility.
- Identified client needs to propose tailored IT solutions.
- Conducted market research to identify emerging trends and new business opportunities.
- Maintained strong client relationships by providing regular updates and addressing pain points.
- Served as the main point of contact for GCC clients, understanding their needs and objectives.
- Built and maintained strong, long-lasting relationships with key stakeholders at client organizations.
- Developed strategic account plans aligned with company objectives and client goals.
- Ensured that client feedback is communicated effectively to relevant departments to drive continuous improvement of products and services.
- Used CRM systems or other tools to manage account information, track activities, and forecast future sales.
- Maintained and updated sales, marketing and business development documentation.
- Evaluated business processes, anticipated requirements, and uncovered areas for improvement and developed and implemented solutions.
- Conducted meetings and presentations to share ideas and findings.
- Ensured solutions meet business needs and requirements.
Business Associate
TestYantra Software Solutions
05.2023 - 11.2023
- Gathered and analyzed client requirements to develop business solutions.
- Documented functional and non-functional requirements using BRDs, FSDs, and user stories.
- Conducted market research and competitor analysis to identify business opportunities.
- Collaborated with development teams to ensure smooth implementation of client needs.
- Worked with stakeholders to optimize business processes and improve Efficiency.
- Identified new business opportunities and markets, driving company growth.
- Owned the end-to-end SaaS sales cycle from prospecting to closing deals, ensuring smooth onboarding.
- Conducted initial prospect meetings, pitched services and followed up effectively.
- Developed deep, strategic C-Level relationships with respect to SMEs and Fortune 500 companies.
- Provided regular reports to management and used CRM tools to manage leads, opportunities, and the sales pipeline.
Business Development Executive
Intellipaat Software Solutions
01.2022 - 05.2023
- Company Overview: Educational technology company
- Identified and prioritized potential clients within the B2B market segment.
- Utilized various channels such as cold calling, email outreach, networking events, and social media to generate leads.
- Built strong client relationships and understood project requirements.
- Stayed informed about industry trends, market dynamics, competitor activities, and emerging opportunities.
- Used market insights to identify potential areas for growth and adapt sales strategies accordingly.
- Routed qualified opportunities to the appropriate sales executives for further development and closure.
- Collaborated with internal teams to ensure client satisfaction and project success.
- Negotiated contracts and pricing to maximize revenue growth.
- Educational technology company
Education
B.Tech - Electronics and Communication Engineering
Presidency University
PUC - Science Stream
Maharani Lakshmi Ammanni College for Women
Schooling - undefined
Malleshwaram Ladies Association
Skills
- Key Account Management
- Project Coordination & Delivery
- Customer Success & Retention
- Business Analysis & Requirement Gathering
- Market Research & Lead Generation
- CRM & VMS Tools
- Advanced Excel
- Power BI Reporting
- Sales Strategy & Pipeline Management
- Cross-functional Collaboration
- Client Presentations & Negotiations
- CRM Tools
Certification
Google Data Analytics Foundation
Timeline
Client Account Manager & Analyst
Wenger & Watson Inc.
11.2023 - Current
Business Associate
TestYantra Software Solutions
05.2023 - 11.2023
Business Development Executive
Intellipaat Software Solutions
01.2022 - 05.2023
PUC - Science Stream
Maharani Lakshmi Ammanni College for Women
Schooling - undefined
Malleshwaram Ladies Association
B.Tech - Electronics and Communication Engineering
Presidency University
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