Summary
Overview
Work History
Education
Skills
Certification
Timeline

Tanu

Account Manager
WEST DELHI

Summary

Dynamic Account Manager with a proven track record at Nursing Group, excelling in client retention and satisfaction through exceptional customer service and relationship building. Skilled in account development and data analytics, I effectively resolved escalated issues, ensuring positive outcomes and fostering long-term partnerships. Committed to driving business growth and enhancing client experiences.

Overview

6
6
years of professional experience
2
2
Certifications
3
3
Languages

Work History

Account Manager

UK Nursing Home
04.2022 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.

Cashier Manager

Niramaya Hospital
03.2020 - 02.2022
  • Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
  • Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
  • Built positive relationships with customers to increase repeat business.
  • Kept orderly and accurate accounting records by monitoring sales documentation.

Education

MBA - International Business Management

Amity University, Noida, India
04.2001 -
  • Post Graduation with Distinction.

Bachelor of Science - Chemistry,Zoology.

Avadh University, Uttar Pardesh
04.2001 -
  • Graduation with Distinction.
  • Ranked First in Class.

Skills

Account management

Teamwork and collaboration

Account development

Customer service

Business development

Account servicing

Data analytics

Project management

Pivot tables

Analytical thinking

Certification

StratEdge Consulting:- Project on :- Developing an overseas expansion plan for an Indian Brand into Southeast Asia.

Timeline

Account Manager - UK Nursing Home
04.2022 - Current
Cashier Manager - Niramaya Hospital
03.2020 - 02.2022
Amity University - MBA, International Business Management
04.2001 -
Avadh University - Bachelor of Science, Chemistry,Zoology.
04.2001 -
Tanu Account Manager