Tanu Sethi
Bangalo
Summary
Seasoned specialist offering several years of comprehensive experience interpreting and implementing quality assurance standards, process improvement, investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills paired with strong knowledge of qa, tools and methodologies. Passion of learning new skills and self-development. Committed to meeting quality and service goals and improving overall business processes.
Overview
19
19
years of professional experience
Work History
India Service Assurance Specialist - Senior
FedEx
Bangalore
05.2006 - Current
- A major aspect is root cause analysis of service failures, benchmarking on-time performance, and feedback at different levels of management, reaching the MD/VP.
- Finding solutions to the operating difficulties and streamlining processes are everyday tasks. Conduct weekly conference calls with India Managers/ Managing Directors and the locations in quest for Service Level Excellence.
- Support the Mgr/ MD in maintaining and monitoring progress with service-related initiatives/ projects by recommending and coordinating actions, including obtaining information from Operations and other functions.
- Provide practical advice on the impact on core processes and procedures, facilitating understanding and gaining commitment to required actions, when needed.
- Act as a focal point for service assurance-related questions, providing coaching and support when needed.
- Conducts internal audits of assigned operational areas in accordance with defined audit criteria and standards.
- Coordinate with other departments to ensure efficient workflow processes.
Service Analyst
Safexpress India. Pvt. Ltd.
Delhi
06.2005 - 04.2006
Education
Master of Science - Operational Research
Department of Operational Research
Faculty Of Mathematical Sciences, New Delhi, India06-2005
Bachelor of Science - Physics (Honors)
Maitreyi College
University Of Delhi, New Delhi, India06-2003
Senior Secondary AISSCE (XII) -
St. Francis De Sales School
New Delhi, India05-2000
Higher Secondary AISSE (X) -
St. Francis De Sales School
New Delhi, India05-1998
Skills
- Interpretive skills with experience of evaluating service related data
- Analytical skills including qualitative/ quantitative/ root cause analysis using tools like fishbone
- Experience of participating in complex service projects
- Quality focused with good understanding of Service and quality methodologies
- Certifications include Quality Export - ASQ, Spotfire
- Knowledge and certification of internal operational audits
- Command of English, written and verbal communication skills
- Planning and Organizing skills
- Attention to detail
Accomplishments
- Certified Internal Auditor on Integrated Management Systems (IMS) ISO 9000:2015, ISO 14001:2015 and 45001:2018 in February' 2023
- Certified ASQ QDM Expert - expertise in every aspect of Quality driven management at FedEx
- Awarded by the President EMEA, for the most prestigious Award at FedEx - Five Star Award
Timeline
India Service Assurance Specialist - Senior
FedEx
05.2006 - Current
Service Analyst
Safexpress India. Pvt. Ltd.
06.2005 - 04.2006
Master of Science - Operational Research
Department of Operational Research
Bachelor of Science - Physics (Honors)
Maitreyi College
Senior Secondary AISSCE (XII) -
St. Francis De Sales School
Higher Secondary AISSE (X) -
St. Francis De Sales School
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