Tanu Sharma
Delhi
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Assistant Housekeeping Manager
The Dusit Hotel
08.2021 - 02.2024
- Ensured compliance with industry regulations by conducting regular audits of housekeeping practices and procedures.
- Enhanced team productivity by providing ongoing training and support to housekeeping staff members.
- Streamlined daily operations for increased efficiency with the implementation of effective scheduling strategies.
- Monitored staff performance regularly, providing constructive feedback when necessary for continuous improvement efforts.
- Managed budgets effectively while maintaining appropriate staffing levels to meet fluctuating occupancy demands.
- Maintained high-quality service standards through regular communication with guests and other hotel departments.
- Boosted overall hotel ratings in cleanliness categories through consistent attention to detail during room inspections.
Housekeeping Supervisor
The Dusit Hotel
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Safeguarded hotel assets through proper care of linens, furnishings, and equipment during routine cleaning procedures.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
Housekeeping Supervisor
The Oberoi Rajvilas
01.2017 - 07.2021
- Managed laundry sorting, washing, drying, and ironing.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Placed orders for housekeeping supplies and guest toiletries.
- Disposed of trash and recyclables each day to avoid waste buildup.
Room Attendant
The Oberoi Rajvilas
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Handled requests for extra linens, toiletries and other supplies.
- Rotated linens in storerooms and replenished when supplies ran low.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
Education
MSC From Distance Learning - Hotel Management, India
MKU
04.2001 -
BSC - Hotel Management
Institute of Hotel Management
Panipat 04.2001 -
Skills
Bed Making Procedure
undefinedAccomplishments
- Supervised team of staff members.
- Improve team productivity with morale-boosting training.
- Oversaw program to reduce paper waste, resulting in savings per year
Timeline
Assistant Housekeeping Manager
The Dusit Hotel
08.2021 - 02.2024
Housekeeping Supervisor
The Oberoi Rajvilas
01.2017 - 07.2021
MSC From Distance Learning - Hotel Management, India
MKU
04.2001 -
BSC - Hotel Management
Institute of Hotel Management
04.2001 -
Housekeeping Supervisor
The Dusit Hotel
Room Attendant
The Oberoi Rajvilas
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