Tanuj Khede

Project: CBL Finance (UK)

Financial Banking and Loan Management System.

• Provided L2 support for a loan management application, i-Prompt, used by broker agencies.
• Monitored and troubleshot application performance using AppDynamics, Helix, and AWS CloudWatch.
• Optimized SQL queries to improve database performance and resolve data-related issues.
• Provided L2 and L3 support for Anti-Money Laundering (AML) and Cyber Security issues, with direct client interactions.
• Handled Control-M job scheduling, troubleshooting batch job failures, and optimizing execution time.
• Supported pre-deployment and post-deployment verification during release activities.
• Automated data workflows and reporting processes using Alteryx.
• Created and configured Control-M jobs for file transfer processes for new broker agencies.
• Handled change and problem management tasks to ensure smooth operations and quick issue resolution.
• Worked with AWS services (EC2, S3) to track infrastructure changes and security compliance.
• Led cross-functional teams to ensure project MIs were handled efficiently.
• Worked and supported on more than two automations per quarter.

Project

Vodafone Idea Ltd

Order-Process and Data-Communication

• Worked as a project engineer for handling inventory management (M6), order management (OSM).
• Experienced in developing stored procedures, queries, and packages as per business requirements.
• Basic shell scripting commands to fetch logs and turn the server up and down.
• Server log compression.
• Resolve technical issues during the order journey in different applications, like OSM and M6.
• Identified complex issues and escalated them to L2 and L3 support teams, following the escalation process to ensure timely resolution.
• Debugging the procedures and functions to find the cause of production issues.
• Customer handling and understanding their requirements, provide solutions to clients for their problems.