TANUJ NAGAR

· Handling Delhi/NCR Haryana Allocation of Bucket 3 & Write-off /Expired (Business Loan) BKT- 3 to 25.

· Vast experience with various financial and debt collection procedures

· Prepared weekly employee schedules.).

· Tracked client actives and prepared related reports.

· Authorized debt collection procedures.

· Maintained database of client payments and prepared spreadsheets documenting data.

· Performed regular internal audits to ensure compliance with industry regulations.

· Assisted with settling delinquent accounts and resolving credit issues.

· Assistance in negotiating payment plans to settle account delinquencies.

· consistency of call monitoring for the collections Team to ensure company policies and procedures are adhered to as well as the FDCPA guidelines.

· Maintain Daily DRR/MIS.

· Close Escalated accounts with proper justification to SQ Teams.

· Report Day wise MIS on daily basis

• Maintained accurate records of customer interactions and payment histories.
• Developed and implemented strategies for successful debt collection.
• Processed returned checks and other forms of payment received from customers.

• Assessed customer financial situations to identify hardship cases that required special consideration or alternative repayment options.
• Maintained detailed documentation regarding collection activities, customer conversations, and payment arrangements.
• Reviewed accounts to determine payment plan compliance.
• Ensured all collection activities complied with applicable laws and regulations.

• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Trained employees on additional job positions to maintain coverage of roles.
• Exercised good judgment and decision-making in escalating concerns and resolving issues.
• Provided leadership during times of organizational change or crisis situations.
• Assigned tasks to associates to fit skill levels and maximize team performance.

• Followed up on overdue accounts via telephone calls, emails, letters, or other means of communication.
• Spoke to delinquent members by phone and identified why accounts had not been paid.
• Attended meetings with senior management concerning collection strategies and performance results.
• Developed collection strategies for delinquent accounts, including payment arrangements with customers.
• Updated company's database daily with new details regarding collections and activity on delinquent accounts.

• Reached out customers to collect outstanding payments via one-time or negotiated installment methods.
• Contacted customers in person at personal and business locations to collect payments directly.
• Reached out to customers to discuss late payments and options for remitting amounts due.
• Received and submitted payments and applied amounts to customer balances.
• Created and mailed current statements to customers.

• Ensured compliance with all safety regulations in the workplace.
• Conducted regular performance reviews to assess individual team member progress.
• Maintained daily inventory to facilitate successful material distribution.
• Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
• Created training materials and conducted group trainings on new processes or procedures.
• Collaborated with other departments to ensure alignment of goals across teams.

• Contacted businesses for past due accounts using skip tracing techniques when necessary.
• Processed payments over phone and set up recurring drafts.
• Reviewed accounts to determine payment plan compliance.
• Advised customers of necessary actions and strategies for debt repayment.
• Met demands of busy collections group by performing high volume of daily calls.
• Reviewed overdue accounts to schedule contact dates for follow-up phone calls.

• Analyzed data from multiple sources in order to assess risk levels associated with certain accounts.
• Performed skip-tracing activities to locate missing debtors or those who have moved without leaving forwarding addresses.
• Negotiated and monitored payment plans with customers in order to resolve outstanding debts.
• Collaborated effectively with team members on various projects related to collections activity.
• Assisted legal counsel in preparing cases for court proceedings when necessary.
• Maintained accurate records of collection activities in customer database.
• Wrote appeal letters to insurance companies for denial of claims.
• Notified credit departments and turned over records to attorneys when customers failed to respond to collection attempts.
• Located new addresses of delinquent customers through research, contacting credit bureaus or by questioning neighbors.
• Negotiated credit extensions and waivers when necessary.
• Performed administrative functions for assigned accounts, recorded address changes and purged records.