Tanuj Rajoriya
Gurugram
Summary
- Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.
- To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills. To make use of my interpersonal skills to achieve the goals of a company that focuses on customer satisfaction and customer experience.
Overview
5
5
years of professional experience
Work History
Technical process specialist
Infosys bpm Pvt Ltd
07.2023 - Current
- Troubleshoot, evaluate and resolve connectivity issues in wifi, modems, and routers for applications running on Salesforce and Microsoft Azure
- End user system and desktop support
- Deploy technical services and handle incidents by using the platform to enhance customer experiences
- Troubleshooting Server related queries especially active directory services
- Creating everyday reports of user's work
- Ensure all the SLAs are met under the customer agreement.
Customer business support adviser (L1 support)
British Telecom Global India Pvt Ltd
08.2021 - 04.2023
- Providing immediate solutions to common user issues
- Addressing routine problems, including software installations, account setups, and general user inquiries
- Appropriately categorizing and escalating issues to higher support levels when necessary
- Responding to customer inquiries
- Take end-to-end ownership of calls and tickets to ensure timely closure and resolution.
Process Associate
Genpact India Pvt Ltd
06.2019 - 08.2021
- Take client calls along with chats for resolving SG personal loan verification queries
- Resolve credit card loan verification
- Provide refund amount as per customer requirements
- Deal with customer accounts closer as per customer requirements.
Education
MASTERS OF COMMERCE BUSINESS ADMINISTRATION -
Rajasthan University, Jaipur
01.2016
BACHLOR OF COMMERECE -
Rajasthan University, Jaipur
01.2014
HIGHER SECONDARY -
BOARD OF RAJASTHAN, JAIPUR
01.2011
Skills
- Active Directory
- Testing coordination
- Azure user account creation
- Flexibility and adaptability of working hours
Languages
- Hindi
- English
Hobbies and Interests
Swimming
Timeline
Technical process specialist
Infosys bpm Pvt Ltd
07.2023 - Current
Customer business support adviser (L1 support)
British Telecom Global India Pvt Ltd
08.2021 - 04.2023
Process Associate
Genpact India Pvt Ltd
06.2019 - 08.2021
MASTERS OF COMMERCE BUSINESS ADMINISTRATION -
Rajasthan University, Jaipur
BACHLOR OF COMMERECE -
Rajasthan University, Jaipur
HIGHER SECONDARY -
BOARD OF RAJASTHAN, JAIPUR
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