Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Tanuja Mane

Summary

Java Support professional with 3+ years of experience in troubleshooting and resolving production issues, ensuring seamless application performance, and maintaining backend systems.Familiar with backend systems, monitoring tools, and application support in telecom and other domains. Adept at collaborating with cross-functional teams to maintain and optimize system performance.

Overview

3
3
years of professional experience

Work History

Software Engineer

Creospan limited
08.2024 - 11.2024
  • Company Overview: Client: Verizon
  • Proficient in managing Verizon telecommunications projects, focusing on B360 application development and support
  • Experienced in backend systems operations, with expertise in maintaining and optimizing telecom backend infrastructures
  • Adept at technical troubleshooting and problem-solving within a telecommunications environment, enhancing system reliability and efficiency
  • Generating quotes, processing orders, and managing the sales pipeline
  • Quickly diagnosing and addressing any disruptions or failures in the service or product delivery
  • Provided L2/L3 production support for telecommunications systems, including DVS, SCM, PRE, and EBP, ensuring high availability and performance
  • Expertise in providing tier 2 and tier 3 support for telecommunications systems, utilizing tools such as Kibana and ServiceNow for issue resolution
  • Developed SQL queries in Toad to fetch the customer data and run SQLs to update the customer data to fix the production issue
  • Excellent client exposure due to high involvement in the production issues
  • Working as a Java Developer for Verizon Business Group (VBG) and responsible for the technical transformation of VBG Service Creation and Management (SCM) platform to provide customers, employees and partners with OMNI - Channel experience across wireline and wireless products
  • Involved in the Mobile Content Solutions (MCS) team to manage the SCM and CMP (Catalog Management Platform) systems by developing and adding new premium services, Pricing, Usage Processing from Service Gateways, 3rd party Vendors or adding it to the Catalog
  • Follow up with internal teams with appropriate updates and ensure tickets are updated and closed in a timely
  • Efficiently prioritize and resolve service requests and incidents while ensuring compliance with predefined SLAs

Software Engineer

Wipro Limited
10.2021 - 08.2024
  • Company Overview: Client: CISCO
  • As a Java Support Engineer, I played a pivotal role in ensuring the reliability, security, and performance of Java-based application
  • Successfully reduced incident response time by 30% through process improvements and automation
  • Experience of working in maintenance and support projects
  • Knowledge of issue handling and supporting the application is preferable
  • Experienced in providing timely and effective support via email, phone, and ticketing systems
  • Proficient in troubleshooting and resolving Java-related issues for clients and internal stakeholders
  • Capable of troubleshooting and resolving integration issues by analysing logs and debugging with appropriate tools
  • Competent in utilizing Jira for issue tracking, task management
  • Managed L1 and L2 support projects, providing timely and effective assistance to clients
  • Proficient in using PuTTY and WinSCP for remote server access, file transfer, and system administration tasks
  • Conducted API testing and automation using tools like Postman, ensuring the reliability and functionality of web services
  • Strong collaboration skills, effectively liaising with cross-functional teams to escalate and resolve issues promptly
  • Understanding of internet technologies
  • (Web servers, encryption, XML, HTTP, Web Services, etc
  • Responded to service tickets and service requests within established time-based requirements
  • Managed incidents through their lifecycle, effectively prioritizing and escalating as necessary to meet SLA requirements
  • Utilized debugging tools and log analysis techniques to identify root causes and implement effective fixes

Education

Bachelor of Science - Software Engineering

College of Computer Information Technology
India
01.2021

Skills

  • Core Java
  • Java/J2EE
  • Spring Boot
  • Hibernate
  • SQL
  • MySQL
  • Cassandra
  • Bitbucket
  • JIRA
  • Maven
  • Git
  • PuTTY
  • WinSCP
  • Postman
  • Eclipse
  • AppDynamics
  • HTML
  • CSS
  • XML
  • APIs
  • Kibana
  • ServiceNow
  • Troubleshooting and resolution
  • Code reviews

Timeline

Software Engineer

Creospan limited
08.2024 - 11.2024

Software Engineer

Wipro Limited
10.2021 - 08.2024

Bachelor of Science - Software Engineering

College of Computer Information Technology

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Tanuja Mane