Tanuja Panchariya

Senior Executive – Order Management Wipro Ltd.

• Spearheaded end-to-end implementation of customized phone systems for clients ranging from small businesses to large enterprises, combining roles of Project Manager and Programmer.
• Collaborated closely with clients to gather requirements and design tailored call flow architectures, including IVRs, voicemails, user configurations, and call routing strategies.
• Programmed and configured VoIP systems via online portals, provided real-time remote guidance to field technicians during on-site installations.
• Managed number porting processes and transition logistics from legacy service providers to new platforms, ensuring seamless migration.
• Successfully led multiple concurrent projects with full lifecycle ownership (21–30 days each), consistently delivering within scope, time, and quality parameters.

• Delivered effective technical support by diagnosing and resolving software-related issues, ensuring minimal disruption to business operations.
• Collaborated across teams to streamline processes and maintain seamless system functionality.
• Proficiently utilized tools such as Sky Reckon, Siebel, Exception Manager, G2, Tableau, and SQL reporting and issue resolution.

• Delivered exceptional customer support across multiple communication channels by efficiently addressing and resolving queries and concerns.
• Understood customer needs with empathy and clarity, ensuring satisfaction through timely and effective resolutions.
• Collaborated with cross-functional teams to troubleshoot and resolve issues related to Amazon's in-house products across various domains.
• Supported B2B operations by assisting business owners with large order management, delivery coordination, and account services.