Tanuku RajKiran
Customer Support
Visakhapatnam
Summary
To seek a responsible and challenging position in the organization where my knowledge and experience can be shared and enriched. Seeking to apply my abilities of technical and management proficiency for achieving the target and developing the best performance. I am a dedicated hard worker who can be relied upon to help your company achieve its goals.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
IT Recruiter
Truviz Software Private Limited
9 2023 - 5 2024
- Technical knowledge to talk to job prospects and understand qualifications
- Good knowledge of US locations and US Employment/Contract terms
- Comfortable in working in US time zones
- Had referred previous work experience in sales, research, operations, customer service, information technology
- Sourced candidates through various channels, including job boards, social media, employee referrals, and networking events
- Developed and maintained a pipeline of qualified candidates for future openings
- Analyzed market trends to identify talent gaps and adjust recruitment strategies
- Managed recruitment campaigns for specialized IT roles, achieving fill rate
- Utilized data analytics to track recruitment metrics and improve sourcing strategies
- Provided candidates with a positive experience throughout the recruitment process, enhancing the employer brand.
Senior Advisor (Customer Support)
Group Bay Port
06.2022 - 07.2023
- Used to handle inbound calls, live chats, emails and other service methods
- Follow communication procedures, guidelines and policies
- Manage complaints by providing solutions and options within the time limit and following up to ensure resolution
- Acknowledging and resolving customer complaints
- Acknowledging customers about product and taking a lead
- Established feedback loops to capture customer insights and drive continuous improvement in service delivery
- Fostered strong relationships with key customer, contribution to increased loyalty and retention
- Played a key role in strategic planning sessions to align customer support with overall business objectives
- Identified and implemented new customer support channels(e.g., chat, social media) to expand service reach.
Customer relation management (CRM)
India Mart
03.2020 - 05.2022
- Used to handle customer inquiries via phone, chat, email with a customer centric approach
- Report all product and service-related trends to the customer service leaders
- Reply to pre-order questions and promotions via phone, chat and email
- Used to provide guidance through the online ordering process
- Used to address and resolve the post order questions regarding proofing, shipping, billing and delivery
- Used to utilize a variety of software programs (websites and e-learning platforms) to resolve customer inquiries
- Used to handle with Fresh desk software to organize, manage and respond to service-related request.
Education
B.Sc - Computer science
Calorx Teachers University
Ahmedabad, India 03.2010 - 06.2013
Intermediate -
Sri Chaitanya Educational Institutions (B.I.E)
Visakhapatnam 06.2008 - 04.2010
SSC -
MNR High School
Visakhapatnam 06.2007 - 03.2008
Skills
Operating System/ Windows
Customer relationship management
Can adapt to any kind of environment
Able to give the best result in pressurized
Positive attitude towards work
Quick learner with good grasping ability
Disclaimer
All the information in this resume is correct to my knowledge and belief.
Timeline
Senior Advisor (Customer Support)
Group Bay Port
06.2022 - 07.2023
Customer relation management (CRM)
India Mart
03.2020 - 05.2022
B.Sc - Computer science
Calorx Teachers University
03.2010 - 06.2013
Intermediate -
Sri Chaitanya Educational Institutions (B.I.E)
06.2008 - 04.2010
SSC -
MNR High School
06.2007 - 03.2008
IT Recruiter
Truviz Software Private Limited
9 2023 - 5 2024
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