Tanumeeta Ghosh
Program Manager
Kolkata,UP
Summary
Experienced ITIL, Prince2, and DevOps practitioner with a strong focus on technical project management and service delivery. Proven track record in optimizing processes and delivering high-quality solutions. Adept with SAP Signavio and Ariba for process modeling and procurement.
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 10+ years of valuable international and national expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
5
5
Certifications
5
5
Languages
Work History
Thesis
Deutsche Telekom HQ
11.2023 - 11.2024
- Topic: study the potential influence of Corporate Social Responsibility (CSR) initiatives on internal branding, with a focus on the mediating effects of employee engagement
- Active participant in EUCSRD and ESG implementation for 10 National Companies across EU
- Analyzed and reported EU-wide NPS data (Medallia, TRIM) to support CX Growth strategy across EU National Companies
ITIL Practice and Control Professional
BT Group
05.2020 - 09.2022
- Led a cross-functional team across UK and India to solve the challenge of high cost and turnaround times for SME customer onboarding by Implementing shared desk model with optimized talent allocation, resulting in a 30% cost reduction and 100% on-time delivery
- Successfully spearheaded teams and individuals in achieving industry recognition for BT Enterprise UK, including ITIL Service Desk (ITSMF UK award), Service Desk Institute (SDI) awards, and CMMI v3 certification – a first for a UK technology and telco company
- Hosted training workshops and practice sessions for Prince2, ITIL4, PMP aspirants with a result of 100% success rate in certification in first attempt
Program Manager
BT Group
03.2018 - 04.2020
- Drove a 25% improvement in service delivery by leading the successful on-time, on-budget completion of 15+ digital transformation projects, through a newly developed & implemented Due Diligence process across internal teams and third-party software and hardware vendors
Project Manager
BT Group
06.2017 - 02.2018
- Fronted the implementation of the Intelligent Retail IoT based flagship store at BT's Adastral Park working across product, services, procurement, suppliers and senior leadership teams to ensure planned results without scope creep, within time and budget
Supplier Contract Manager
BT Group
03.2015 - 05.2017
- Orchestrated SIAM best practices by implementing a Service Integrator layer, coordinating multiple suppliers, and developing a dynamic performance dashboard, enabling leadership to make informed decisions through easy-to-understand visuals of cross-provider metrics and KPIs
- Completed Lean Six Sigma Green Belt Project resulting in efficient processes and optimized delivery timescales
Data Analyst
Cognizant
01.2014 - 02.2015
- Streamlined B2B credit card payments with end-to-end data encryption, enhancing data security and customer trust
Education
Master of Arts - Global Management
Hof University of Applied Sciences
Bavaria, Germany 05.2022 - Current
BBA - Finance And Marketing
West Bengal University of Technology
Durgapur, India 05.2010 - 08.2013
Skills
MS Office Suite
Excel
PowerPoint
SharePoint
Teams
Publisher
OneNote
JIRA
SAP Signavio
Celonis
UiPath
Miro
Accomplishments
- Https://newsroom.bt.com/bts-enterprise-managed-service-awarded-with-cmmi-appraisal/, https://youtu.be/lY4u4AoUs64?si=ccDviDOt422POvvH
- Https://youtu.be/NNXnvCAiQvI?si=57E9A4I8_QabTL3z
- Https://www.servicedeskinstitute.com/meet-the-awards-2022-finalists-bt/
- Https://business.bt.com/content/dam/bt-business/pdfs/insights/connecting-retail-for-a-digital-future-feb-2022.pdf
Personal Information
Nationality: Indian
Skills And Certificates
MS Office Suite (Excel, PowerPoint, SharePoint, Teams, Publisher, OneNote), JIRA, SAP Signavio, Celonis, UiPath, Miro, Medallia, ServiceNow, ARIS, Copilot, C2, A2, ITIL4 Foundation, ITIL Strategist, ITIL Specialist: Acquiring and Managing Cloud, ITIL Managing Professional, CMMI v3 Associate, Six Sigma Lean Certification Green Belt, Technical Project Management, Configuration Management, Technical Documentation, Service Delivery & ITIL Processes, Cloud Technologies, Agile Methodologies, Process Optimization
Certification
PgMP - Program Management Professional
Table Tennis Coach, Badminton Player in German Club
My fitness journey is coupled with learning and coaching sports like Table Tennis and Badminton in Clubs in India and abroad.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Thesis
Deutsche Telekom HQ
11.2023 - 11.2024
Master of Arts - Global Management
Hof University of Applied Sciences
05.2022 - Current
ITIL Practice and Control Professional
BT Group
05.2020 - 09.2022
Program Manager
BT Group
03.2018 - 04.2020
Project Manager
BT Group
06.2017 - 02.2018
Supplier Contract Manager
BT Group
03.2015 - 05.2017
Data Analyst
Cognizant
01.2014 - 02.2015
BBA - Finance And Marketing
West Bengal University of Technology
05.2010 - 08.2013