TANUMOY BHOWMICK

• Manage daily operations and maintenance of the service department, ensuring all processes were completed in a timely manner.
• Provide leadership and direction to a team of service engineers across multiple territories, ensuring consistent delivery of high-quality service and support.
• Develop and execute service strategies to maximize customer satisfaction, retention, and revenue growth.
• Collaborate with sales teams to identify opportunities for service contract renewals and upselling service offerings.
• Implement and maintain service metrics and KPIs, conducting regular performance evaluations and coaching to improve team efficiency and effectiveness.
• Act as the primary escalation point for complex service issues, working closely with cross-functional teams to resolve customer challenges promptly and effectively.
• Conduct and participate in regular training sessions for service engineers and customers to enhance technical skills and product knowledge.
• Manage service budget and resources effectively, optimizing service operations to meet financial targets.
• Drive continuous improvement initiatives to enhance service delivery processes and increase customer value.
• Maintaining Customer Relationship with Ownership under the allocated Area.
• Responsible for Area Service Sales and Revenue generation.
• Adapt at managing complex projects and fostering strong relationships with key stakeholders. Committed to continuous learning and staying at the forefront of advancements in the scientific instrumentation industry.
• Proven ability to optimize operations, drive revenue growth, and ensure customer satisfaction through technical excellence and effective leadership.
• Specialized and Technically Trained in Analytical Science Instruments with the below product lines:

- PerkinElmer ICP-MS, ICP-OES, AAS (Inorganics)

- PerkinElmer QSight LCMSMS

- Gas Chromatography, GCMS, HPLC

- Thermal Analyzers: DSC, TGA, CHNS

- FTIR /NIR/Microscope, UV-Vis, and Fluorescence Spectrometer.

- ARNEL GC Analyzers: RGA, NGA, Agilent SCD/NCD

- Life Science Technologies: Scintillation counters, MLDs.

• Executing support in service and applications for customer satisfaction and business growth, with immediate response and resolution of service-related queries, and providing appropriate support.
• Commissioning, Operations, Presentation, Demonstration, Installation, and Maintenance. Customer Technical Training, Operational Testing, Validation, Calibration of the Instruments of almost all product line at PerkinElmer.
• Provided excellent customer service to clients by responding to inquiries, resolving complaints and processing orders.
• Developed relationships with key customers and stakeholders through regular communication and follow-up.
• Analyzed customer feedback to identify areas for improvement in services offered.

• Graduate Trainee at PerkinElmer Talent Academy, Batch II, where I got the opportunity and placement through off-campus selection from my college.
• Here, I was trained with application and service knowledge in almost all product lines of PerkinElmer, which was done to help us deal with any kind of challenges in the field of application and immediate diagnosis.
• Trained in field service support, remote diagnosis, ethics, and etiquettes.

• Training in Communication and Navigational Systems (CNS) for Air Transport Management Services.