Tanush BD
Summary
- 1.3 year of experience on Technical support role.
- Seeking Administrator position higher level in a challenging environment, where I can make significant contribution towards company's immediate and future goals.
Overview
1
1
year of professional experience
Work History
Trainee Decision Scientist ( Technical Support )
Mu Sigma Business Solutions
07.2023 - 04.2024
Technical Support Analyst
HGS (Globaltek Prosolutions Private Limited)
04.2024 - 10.2024
- Managing Ticketing Toll Service Now (P1, P2, P3, and P4) issues.
- We manage SLA Matrix and Applying 3 strike rule for back log incidents to reduce the incident queue.
- Ensure 24/7 availability and manage critical incidents, troubleshoot issues to full Resolution.
- Following up the pending Incidents/Service Request through Email & Teams Chat .
- We work on Active directory like resetting user password , unlocking user account , enable and disable user account, and adding user to DL and security group .
- We work on MFA authentication.
- Installing application via SCCM .
- We were supporting International Clients like US, UK, Germany, France and India .
- Managing Mailbox, DL and Security group and shared mailbox from office 365 admin portal.
- Creating Outlook Profile and working on Outlook related issues and Teams related issues .
- We work on Driver related issues like Camera not working, Audio not working etc.
- Granting read/write/modify access to the Shared Folders .
- Granting access to VPN and troubleshooting on VPN.
- Providing Remote Support using tools like GoTo Assist and GoToMeeting .
- Supporting End to End Bit Locker for end user.
- Respond to inbound calls , emails, chats, and other request from customers and internal teams.
- Manage customer satisfaction by providing timely updates and resolutions on high priority tickets.
Education
Bachelor of Engineering - Mechatronics
Acharya Institute of Technology
Bengaluru, India05-2023
PUC - Science
Govt Pre-university College
Huliayar- Kenkere04-2019
SSLC -
Morarji Desai Residential School
Sarapanahalli04-2017
Skills
- Active Directory
- Service Now
- Office365 exchange portal
- Bit Locker
- Outlook and Teams
- Windows related troubleshooting
- Citrix
- Remote support
Languages
English
Bilingual or Proficient (C2)
Kannada
Bilingual or Proficient (C2)
Hindi
Elementary (A2)
Additional Information
- Creative in solving problems
- Good at teamwork
- Quick at learning technical concepts
- Communication & Presentation Skills
- Multitasking
- Time oriented
- Adaptability
Personal Details
Date of Birth: 10/04/2001
Gender: Male
Place: Tumakuru
Declaration
I hereby declare that all the details furnished here are true to the best of my knowledge and belief.
Date:
Place: Bengaluru Tanush BD
Timeline
Technical Support Analyst
HGS (Globaltek Prosolutions Private Limited)
04.2024 - 10.2024
Trainee Decision Scientist ( Technical Support )
Mu Sigma Business Solutions
07.2023 - 04.2024
Bachelor of Engineering - Mechatronics
Acharya Institute of Technology
PUC - Science
Govt Pre-university College
SSLC -
Morarji Desai Residential School
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