TANUSHREE CHAKRABORTY
Kolkata
Summary
With over 3 years of experience in E-Commerce Sector, Strategic Quality Analyst versed in developing standard operating procedures and training materials to promote adherence to quality standards. Dedicated to identifying operational pain points and implementing actionable improvements to reduce corporate costs and increase the consistency of quality.Skilled in automated reporting and adaptability, I've significantly contributed to process improvements and compliance, ensuring top-notch quality control and effective SOP development.
Experienced with managing high-stakes projects and ensuring client satisfaction. Utilizes analytical skills and strategic thinking to drive successful outcomes. Track record of effective teamwork and adaptability in dynamic environments.
Overview
4
4
years of professional experience
Work History
Senior Associate (Quality Analyst)
Netscribes
03.2021 - 11.2024
- Assisted in Quality Control Agent
- This role involves diverse duties and responsibilities to ensure that all aspects of process meet or exceed as a established quality standards
- The primary goal is to identify areas that need to be improved and work towards enhancing the overall quality, ensuring customer satisfaction and compliance with regulatory standards
- Having experience of Internal Audits of more than a year
- Well Established with the SOP's, Updates And make sure of Quality Standards
- Conducting Daily Trainings with the Agents to make sure agents are up to date with the SOP and they don't miss out on QC Level
- Process Control Evaluation: Assess the adequacy and efficacy of process controls developed through procedures, work instructions, flowcharts, training, and process specifications
- Find, estimate, and fix errors and deviations in the quality system process
- Conducting Regular Process Knowledge Test (PKT) to ensure Quality Standards and identify issues and standards to improve quality
- Analyzed data and created reports for senior management
Education
Bachelor's Degree - Buisness Management
Calcutta Institute Of Engineering And Management
08.2018
Senior Secondary School -
P.I.S Vidyapith
06.2015
Secondary School -
Government Secondary School
Tezu, Arunachal Pradesh07.2013
Skills
- Internal Auditor Leadership
- E-commerce Platform Knowledge
- Team Management
- Problem Solving
- Excel
- Mentorship
- Ms Word
- Organizational Skills
- Flexible
- Communication skills
- Resilience
- Analytical Thinking
Languages
Bengali: Native
Bilingual or Proficient (C2)
Hindi: Native
Bilingual or Proficient (C2)
English: Native
Bilingual or Proficient (C2)
Timeline
Senior Associate (Quality Analyst)
Netscribes
03.2021 - 11.2024
Senior Secondary School -
P.I.S Vidyapith
Secondary School -
Government Secondary School
Bachelor's Degree - Buisness Management
Calcutta Institute Of Engineering And Management
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