Tanushree Choudhary

• Consistently demonstrate strong customer-centric communication and problem-solving skills.
• Successfully handled high volumes of customer interactions while maintaining service quality.
• Managed customer escalations, achieving first-contact resolution for complex issues.
• Diagnose and troubleshoot broadband, TV, landline, digital voice, and connectivity issues.
• Provide real-time customer support through digital messaging and live chat channels.
• Deliver clear and accurate guidance on products, services, billing, and technical issues.
• Supported customers during service outages, providing timely updates and troubleshooting guidance.
• Collaborated with internal teams to resolve customer concerns promptly, enhancing overall service delivery.

Maintain detailed customer records and case documentation.

• Developed strong expertise in technical troubleshooting and customer issue resolution.
• Built a reputation for empathy, professionalism, and customer advocacy.
• Highlighted significant accomplishments

• Managed partner marketing support activities for Dell EMC partners across Australia, New Zealand, and South Africa.
• Facilitated MDF (Marketing Development Fund) claim submissions and approvals for partners.
• Monitored fund expiry timelines and proactively engaged partners to maximise fund utilisation.
• Coordinated resolution of critical claim issues with internal teams and Vistex stakeholders.
• Guided partners through portal processes and compliance requirements.
• Fostered strong relationships with channel partners and business stakeholders to enhance collaboration.

Improved partner engagement through proactive communication.

• Successfully managed time-sensitive funding and claim-related escalations.
• Delivered high levels of partner satisfaction through effective support and guidance.
• Key Achievements:

• Provided customer support, issue resolution, and account assistance.
• Consistently delivered professional customer service and issue resolution.
• Managed client communications and resolved business directory inquiries, improving response times.
• Assisted with service delivery and implemented customer retention activities, strengthening client loyalty.
• Supported B2B clients across New Zealand, Australia, USA, UK, and South Africa, enhancing client satisfaction.

Successfully supported a diverse international customer base.

• Built professional relationships with international business clients.
• Highlighted significant accomplishments.