PRASHANTH SINGH
Noida
Summary
Motivated and customer-focused professional with a strong commitment to delivering high-quality service and upholding company values. Experienced in resolving customer queries efficiently, raising and managing support tickets to minimize impact, and consistently achieving performance metrics. Adept at process improvement, knowledge sharing, and adapting to change. Seeking to leverage my skills in communication, problem-solving, and continuous development to contribute meaningfully to a dynamic, service-oriented team environment. Committed to working in a shift-based role and ensuring timely closure of tasks and tickets to maintain operational excellence.
Overview
8
8
years of professional experience
Work History
Senior Customer Success Specialist /Senior Sales and Marketing Executive
iEnergizer IT Services Pvt. Ltd.
Noida
06.2019 - 03.2025
- Delivered exceptional customer success support for US-based clients (T-Mobile), ensuring high levels of satisfaction across both voice and email communication channels.
- Led a team as a Subject Matter Expert, driving performance improvements, mentoring junior agents, and facilitating smooth onboarding and upskilling.
- Specialized in resolving complex technical issues and ensuring seamless customer journeys, contributing directly to retention and loyalty.
- Collaborated on the creation and maintenance of technical documentation and FAQs, reducing resolution time and enhancing service quality.
- Provided actionable insights to improve customer engagement strategies and streamline support processes.
- Recognized multiple times as 'Best Employee' for excellence in customer satisfaction and consistent sales performance.
Operations Executive Associate
CRM Services India Pvt. Ltd.
07.2017 - 04.2019
- Company Overview: Teleperformance USA
- Led recruitment activities for the sales operations team, ensuring timely and quality hiring.
- Ensured strict adherence to client specifications and quality standards to maintain customer satisfaction.
- Supervised daily operations, managed team responsibilities, and defined product-specific requirements.
- Mentored and coached team members, conducted on-the-job training, and addressed performance gaps.
- Promoted adherence to company policies and professional work ethics among team members.
- Managed team performance data, conducted end-of-day (EOD) data analysis for process insights.
- Provided floor support to drive team performance and maintain operational standards.
- Encouraged team engagement to meet and exceed daily targets.
- Teleperformance USA
Education
Bachelor of Computer Applications -
IME
New Delhi01.2017
Skills
- Customer relationship management
- Technical troubleshooting
- Process documentation
- Performance analysis
- Client engagement strategies
- Quality assurance
- Team leadership
- Effective communication
- Problem solving
- Mentoring others
- Cross-functional collaboration
- Performance coaching
- Sales support
- CRM software
- Product education
- Escalation management
- Travel planning
- Team development
- Client relations
- Adaptability and flexibility
- Product sales
- Customer service
- Sales closing
- Service upselling
- Sales expertise
- Senior leadership support
- Microsoft PowerPoint
Languages
English, Tamil, Hindi
First Language
Timeline
Senior Customer Success Specialist /Senior Sales and Marketing Executive
iEnergizer IT Services Pvt. Ltd.
06.2019 - 03.2025
Operations Executive Associate
CRM Services India Pvt. Ltd.
07.2017 - 04.2019
Bachelor of Computer Applications -
IME